ORIGINAL REVIEW NOVEMBER 2024 (5 STARS) Nice people to deal with during a new traverse purchase. More of an old school way of doing business which has unfortunately been lost by many. Will be back for our next purchase. AMENDED REVIEW 5/31/25 (1 STAR) Just over 30 days and 1,000 miles in to our 2025 Traverse ownership period the car's transmission failed while traveling approx. 70 MPH down I95 about 4 hours from home. My pregnant wife, 1 year old child, and dog were stuck on the side of 95, 4 hours from home and 4 hours from our destination. I do not blame Tim Marburger for the mechanical issues on the car. However the now 5 month back and forth with Chevrolet I put a lot of blame because it never felt like they had my back. I called them the day this happened asking what I should do. It was constant episodes of me calling them with little to no response for days/weeks. For example, Chevrolet wouldn't give me a rental car at the dealership in Savannah, GA and Chevrolet corporate said I would not be getting reimbursed for the entire value. If somebody at TMC could have just assured me they would make sure I was made whole I could have gotten past things, however it took weeks for anyone to sort of acknowledge maybe I shouldn't' be on the hook for the $900 rental car bill. This was just one of the many issues I would have expected my purchasing dealer to have my back and fight on my behalf. I was told this would be between me and Chevrolet. It took about a month for us to get our car back and obviously a lot of concern from my wife about the reliability. She is very nervous about the car suddenly losing power again while in three lanes of interstate traffic. Ultimately I had to file a claim with the BBB in order to get an additional year of power train coverage. I didn't get anything else or even demand anything else outside of my rental car reimbursement. Considering the over 30 hours of time I have put into this, calling various dealerships, Chevrolet corporate and the BBB I would have thought someone may have wanted to do something else even a courtesy check in call, but nothing like that has happened. To me that is just a reflection of how they handled the entire situation. I highly recommend steering clear of TMC because if you do have an issue you will be on your own. If you just want to buy a car, again it was a great process, but I am very disappointed about this very real situation.

Scheduled an oil change for Dec 24 at 830. Make the appt at least a week in advance. Received an email confirmation. Showed up at 815 to an empty garage. Sales manager came over to let me know the service dept was closed all day. I showed him the email conformation. He attempted to make calls with no luck. I left and drove a mile down the road to Hilbish Ford. They brought in the vehicle with no issues. I was going to make a new truck purchase with cash. I was a Chevy man. But as I was waiting on my vehicle oil change, a couple Ford trucks caught my eye. So I am converting to Fords. Congrats Hilbish. You earned my business. Sorry Marburger. I understand mistakes. But in a week you could not catch this mistake.

Will take my business elsewhere. Let's just say that. Never again will I go their.

Malik is awesome! Customer service overall was great. Thank you so much. Love my new Hyundai!!!!!!!!

They were very professional and helpful all the way up to the end of the sale of my be vehicle.

Malik was knowledgeable and efficient. He was able to work with us to secure the deal. Everyone at the dealership was friendly too.