Arrived today for 0815 appt scheduled in person back in November 2024. Also visited parts department with service advisor at that time to ensure the necessary parts would be available. I needed drive belt replaced as recommended in owners manual. I also asked to change out water pump at this time per my research I did for belt replacement. today they had nada!! The desk person was friendly but clueless. Lee the runaround begin! I called it and walked out. I’m glad I did. I just finished reading reviews and am not surprised by all the dissatisfied customers.

Took my Cadillac XT4 to McCurley to replace a transmission sensor. They had my car for 18 days. When it was delivered to me it was absolutely filthy inside! One panel was completely broke, drivers leather seat was sliced and scuffed. Drivers door panel was all scratched up and marks everywhere. The carpet and surrounding areas filthy, scuffed up and scratched. Speaker cover was smeared with a substance. White scratch mark on the exterior of door. Stay away from this dealership!

I've called this place numerous times over the last month to fix my vehicle that's under warranty. I get an answer from directory and once transferred to service I never get an answer. I've left messages by never get a call back. So frustrating!

What does “CPO” mean…certified pre-owned! About a month ago I bought a 2019 certified pre owned from this company. Before starting my rant the sales guy Jesus and the sales manager were great! Now let’s talk about the “Mccurley experience”…lol! I traded in a truck in which I should have kept! Nothing wrong with it but miles were getting higher and thought let’s get something with a lot less miles and a warranty just in case. Bought the truck of color and interior optiins of my preference. 2 weeks and 71 miles later the transmission starting slipping. I return to service dept(what a joke) to inform them that something may need to be done before transmission goes out completely! The response I got…”dude if it breaks we’ll fix it”. Are you serious? Flush the transmission and most problems should be rectified. Answer: well if you wanna pay it! Truck has 53k miles and recommended maintenance on transmission is 60k….so no service will be done via mccurley service dept! Although they were kind enough to check the fluid(due to a sealed case) and informed me it’s dark and burnt. Soooo, they then offered for me to pay $700 for them to service the transmission even though this is (laughing) certified pre owned! I’ve had to replace the brakes, ball joints and soon will be paying 360 automotive $250 to flush my transmission to try to fix the issue. Dont get scammed like I did! You can find the same quality and the same response via ANY car lot in tri cities! As far as the story I kept being told about how much the mccurleys do for the community…lol….come on! Bill and Debbie Roberson gives to the community! JP and Katie Moore(speck dealership) gives to the community and takes care of their customers from the beginning to the end! So my lesson was learned…shame on me for falling for this nonsense! Vehicle purchase number 24 and by far the worst decision I’ve made. Word of advice; 1) don’t fall for the bs extended warranty they tell you about in finance….buy it direct from the bank 2) any maintenance needed don’t waste your time here…..best luck to all buyers out there! I see many have had great reviews and of that I’m jealous….

The work they do is fine but don’t expect them to adhere to the schedule you set with them or treat you in a respectful manner. Once you’ve paid for a brand new vehicle the customer service goes out the window.

Marcus and Sonny really cared about what our needs were! They looked at what we needed and gave suggestions as we searched. The large selection in such a small area will assure you find what you are looking for. I would for sure come back and buy again!