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Travis and his team at Covert are absolutely amazing! He had my Yukon back to me within 24 hours which allowed us to leave town on time. Their customer service and attention to detail exceeded my expectations. Thank you Brad, Travis, Alex and your team!
From start to finish, Derek at Covert Cadillac went above and beyond to make my Escalade purchase truly exceptional. What stood out most was his honesty, patience, and genuine commitment to helping me make this dream vehicle a reality. Derek worked tirelessly with me through every stage — coordinating with my credit union, answering countless questions, and keeping me updated with transparency and professionalism the entire way. Even when things took extra time (like shipping and paperwork), he stayed in touch and reassured me at each step. He truly went the extra mile — from helping with add-ons like the protection plan to ensuring the Escalade was delivered in pristine condition. It’s rare to find a salesperson who treats you with this much respect, care, and follow-through. Thanks to Derek, I not only have the exact vehicle I wanted, but also one of the best dealership experiences I’ve ever had. I would recommend him and Covert Cadillac without hesitation to anyone looking for a first-class experience.
I’ve purchased my 3rd straight vehicle from Covert GMC and will continue to do business with this dealership. Great customer service and always willing to work with me and my budget.
My advisor, Gilbert, was excellent. He is very professional, informative providing stellar customer service! He’s a keeper Covert..
Excellent service. I always wait in the lounge. The service took about 1.5 hours. If you could do anything improve the wait time of Customer who has an appointment and was on time that would great. Also, I found out after booking the appointment that Mondays are discount day and that would have been helpful to know from the scheduler.
We had our transmission replaced at 124,000 miles on a 2018 Buick Enclave. Covert did a wonderful job and took care of every concern. Mark Cordez is our service coordinator at Covert and he is very capable and wonderful to work with. Not happy with the transmission but very happy with Mark Cordez.
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