Their customer service, communication, ethics and quality are lacking! I will never patronize this dealership again.

Honestly one of the worst experiences I’ve had here. I came in looking for a Q3, they are charging $2,000 OVER MSRP. They were so arrogant and I felt like that did not want to sell me a car. Brennan Zittrauer, a salesman there helping me, was PUSHING ME OUT OF HIS OFFICE while I was looking over the purchase agreement. He kept saying, “SO ARE WE DOING THIS?” Over and over and I felt very rushed and pushed. He also kept saying “You can go wait in the car with your boyfriend or whatever.” i just still cannot believe he said that to me. All of the salesmen I worked with and managers are just so arrogant and are not motivated to sell a car whatsoever. Come here if you want a bad car buying experience!

I thought this car dealer Scam had gone away ... “VTR” it doesn’t stand for Vehicle Title Registration. It stands for Vehicle Theft Registration! Another dealer rip-off scam in which the VIN is etched onto the vehicle's windows and then the vehicle is "registered" into some kind of database in case it is stolen. That was done years ago. Now dealers have gotten even lazier and it’s no more than a sticker put on the inside of the doors, the trunk or hatch and the hood. Apparently, the registration process is optional and you should be informed ahead of time. They didn’t even do that, they just added it into the contract for an additional $249.00. I spotted it and new right away exactly what it was. I told the salesman & the GM I didn’t want it. I was told “everyone pays for it and they won’t take it off!” I was also told that the owner was making sure every new car being sold was going to have VTR, Period!” Okay, here’s what really pisses me off, not the fact I’m paying an extra $249.00 that is unnecessary but the simple fact the dealership is making sure every new car is going to be sold with that extra fee. They sell on average approximately 125 new Audis a year, that’s an extra $31,125.00 a year they are making. Probably double that on their VW sales [est. $62,250] It’s an unnecessary option to buy, especially on an Audi. A thief is not going to be able to steal an Audi unless he/she has the key, Period! You shouldn’t have to be required to buy such an option! I will never buy a car from here ever again, this is one of many crappy things they do!

Service department sat on our car for days, even though we had a scheduled appointment. Blamed others, and got petulant when I started asking questions.

In the beginning the guy threat us saying if we don't buy a car he will never do business with us again. We asked him to find us an Audi S3. It came in, damage vehicle. Got another Audi on it's way there. I trade my Mazda CX5 for an Audi. It's been months they have not paid the Mazda off yet. So inconvenience to our family. My husband and I, our credit is bad now. The ownership has done nothing for our inconvenience. We kept calling and asking them to pay the Mazda off and it hasn't been done. We already paid our first month car payment for the Audi. Who does business like this. The worst dealership.

The folks at Audi of Layton were absolute Pro's... Audi Pro at their best and they are right around the corner from my office! Love it!!