I paid $15,000 for a new engine installation on my 2017 F-150 in November 2025, which came with a 3-year warranty. The service department’s work has been unreliable and costly. Less than two hours after picking up the truck, it broke down outside the Mobile tunnel. It was towed back to Chuck Stevens, where they later claimed the transmission had failed and it wasn’t their responsibility. I had it towed to Advanced Transmission, where technicians discovered the dealership had failed to add transmission fluid. I ended up needing a full transmission replacement and was without my truck until January 2026. Last month the check engine light came on, accompanied by rattling. I had the truck towed to Sandy Sansing Ford in Daphne, who recommended returning it to Chuck Stevens because they had taken shortcuts when installing my engine plus old engine parts in place of the new parts I purchased. I notified Chuck Stevens that the truck was en route. After a week with no update, I called and spoke with a service advisor (name not caught) who promised a callback the following week — which never came. When I showed up in person, I spoke with Balen. He was combative, questioned the Sandy Sansing report, and only after I asked to speak with the GM did he go look for them (they were reportedly unavailable). Balen said he would call me on Monday with an update. He didn’t. My wife runs a successful sourdough baking business, and we depend on this truck to haul products to weekend vendor markets. We’ve lost sales and profits, and our family of three has been juggling just two vehicles. When I mentioned this to Balen, he seemed unbothered and stated the dealership would not compensate us for the inconvenience. I am now escalating this to Ford Customer Service and requesting a formal case number. I deeply regret trusting Chuck Stevens Ford with the engine replacement and would strongly advise others against using their service department for any repairs — even something as simple as replacing a tire valve cap.

Bought a 2021 bronco from them and wish I would have looked into the dealership and there way of doing business, won’t buy from them again and will let everyone who will listen NOT THE PLACE TO BUY A CAR

Need to seriously watch out for these people. They will try and rip you off around every piece of paper. Got one key with vehicle battery is definitely low sales person new it at time of delivery didn’t seem to care. Tried getting new battery and he completely ignored us the following day. Like he said you bought it. My fault for not getting it in writing and allowing them to have me sign nothing owed before even checking everything out.

From the moment we walked in the door until the time we left we felt like we were at a familiar place. We never visited before but it just felt good. The people and atmosphere was great. Chuck Stevens Ford will be my place to buy my vehicle in the future

Okay, I made a offer for a vehicle online from this dealership. The sales Manger ( not really a sales manger), told me about the vehicle and didn't disclose any problems with suv, and pictures online looked well. Sale management said that they couldn't sell for this price but we left it at that and I gave the dealership what I could pay for a used vehicle. Four days later the sales manger( later found out that wasn't a sale manger) call me back on the phone and said did I still want the suv for that price. I said I didn't and was told that he would start paperwork, I agreed and said I would come by with check and drive and we could finalize then if everything checked. Still was under the impression everything was good. No info for two days, I reached back out and then was told, the deal was off via text, because he couldn't get to the price agreed apon. I call and talk to the salesperson ( not a manger) and he basic just left it at the point of he couldn't get price to where it need to be. Call general manager and told him with no response ( not that I wanted or need one but just felt gm need to know) he then disclosed vehicle wasn't drivable do to transmission issues. Info gm that would buy from this dealership at this point anyway and he just went on and on about we didn't have a deal and the dealership didn't do anything wrong. So glad the purchase fell thru, feel like if you have to do business this way people should know. Just my opinion

We were visiting the Mobile area and had an issue with our battery. The service department got us in immediately, diagnosed the problem, and got the new battery in a very timely manner!!! Everyone was extremely helpful and kind!!! We feel like they were a God send!!! They even said that they didn’t know how the car restarted because the battery was so damaged!!! We are very glad they were there for us!!!