Dave Rose was simply wonderful ,He went out of him way to help....He is a true asset to his profession......I will refer all my friends to Dave rose.. We love the car and dave . Kim Ellis

Purchased a car on May 22, 2021 as out of state buyers. The finance manager never went over or mentioned that I had to take the car for a VIN inspection. I did not find out until a different finance manager, Nicholas Dugan called and was very unprofessional and rude. I explained I was never told and he was insistent that I was told I had to have the VIN inspection and an emissions test and return the paperwork to them. We do not require an emissions test in my county and he said “you are wrong they are required in (and listed the Ohio counties e-check is required in) and informed him I did not live in any of those counties. He never accepted responsibility that I was not given any information when the car was purchased. I had the VIN inspection done a day later and mailed it on July 3. I was contacted by the Title Office at the dealership the next week to see if it had been done and I told them it was. It was explained to me that I had paid for them to do the registration and license plates (something else that wasn’t explained). She said they would send the VIN inspection to a 3rd party and have my license plates overnighted. The very nice woman in the title office said they weren’t surprised I wasn’t told because it happens frequently and she has to tell them over and over what has to be done for out of state buyers and made them a checklist. It’s now July 20 and my temporary tag expires on July 22. I spoke to the title office again and they said they had no idea when the state of Ohio would be done processing and once they did it would go back to the 3rd party for my plates, not how it was explained to me the first time. Attempted to speak to a manager and was transferred to Nicholas Dugan again, I wanted to know what I am supposed to do with a car I cannot drive without legal license plates in 2 days because of their mistake and his response was “it’s the State of Ohio’s requirement that’s your state and your problem”. I ended that conversation and left 2 messages for the General Manager Dave Picollo who has not returned my call. Absolutely would not trust this dealership.