First purchase was 01/4/2022 at JTs Kia on Killion Rd my salesperson was Victor Tayler. This was my first new car buying experience and I was financed with the warranty package and Gap insurance in case of accident would cover loan. On May 4 2022 I was in accident in which my car was totaled and I was hospitalized for multiple days. I drive for a living so as soon was able I was back on website and communicating with Vic about getting a new car. I picked another Kia Soul came in and was assured Vic would handle the Gap claim there would be no issues and sold and financed for the new one. My payments were higher however I was able to work so I agreed. This car engine caught fire with myself and 3 kids in the car ten days after I purchased it. Car was tire was given the run around for a week then was approved for a rental which took 2 weeks to get into. Still no official word on my car. Then was told to come in and purchase another one and they would rescind the contract and finance the third one. So that’s what I did. I drove around on a bad tag that wasn’t filed correctly our registered finally got that fixed. In December I had a house fire and lost everything except for my vehicle. I had a problem with Kia finance. It has been a nightmare dealing with the dealership and company. My Mom totaled the third one in April so I was once again in the market for another car so I went to another dealership only to find out that the first Kia wasn’t paid off completely it had a balance of 483. And they had charged it off and reported as a repo, I started calling around to find out why and it was for a cigarette burn in the back seat that was there before accident. I was dumbfounded then when I called them out on that they said I had missed a payment. I was never advised of the car not being PIF and bought two more cars from them after. I went to Kia dealership they said would get me into another vechicle and straighten it all out. They wanted a 3 grand down payment and kept giving me the run around and the back and forth call this person then this person about how to fix the first problem with original car. I then found out the gap insurance they sold me didn’t pay off the 3 rd car either. The only car gap insurance paid off was the one the engine blew up in which Kia would’ve be responsible for that anyway. So know I have 2 c/o shows as repos and I can’t get anyone to help me. I can’t get financed anywhere although credit is 615ish. I filed a complaint BBB against finance have spent hours trying to handle all this had to close down my business which I had LLC and all. JTs has been no help at all in fixing any of this and they won’t even finance me again because of there lies and mess ups . I made my payments on time every month they where on auto pay.

I would like to give a shout out to JT Kia and their employees. It says a lot when an employee goes above and beyond to help out a customer after hours. Bianca Turner is that employee. I highly recommend this dealership to take care of their customers.

I came on the wrong date of my appointment. . I was not turned away. Grateful for that.

They were very helpful from start to finish and I was able to drive away in a brand new 2024 Kia forte!!! Thanks to Angie and the team!!!

They were the only dealership that had the exact vehicle I wanted on the lot and the purchasing process was quick and easy.

Connor was great. He had a lot of information and made my purchase nice and simple.