I had a great experience buying my car! Ruchell was super helpful and patient. She really made the whole process smooth and stress free. I’m so happy with my purchase and would definitely recommend her!

Passport Toyota dealership’s conduct was overtly hostile and coercive. When I refused to pay for a repair that their own system flagged as their fault ('90 DAY REPEAT'), the dealership immediately retaliated by: - Refusing to work on a 'Critical' safety hazard. - Retrieving the loaner vehicle without notifying me to retrieve my belongs out of the vehicle and to return the loaner key, keeping my belongings hostage until the key is returned. - Refusing to return my personal belongings. - Calling me 'unreasonable' and demanding I retrieve the unsafe vehicle My representative retrieved my personal belongings, but your staff deliberately withheld my Tory Burch prescription glasses—a medically necessary item—under the false pretense of a "lock box." This pattern of abandonment and intimidation strongly suggests they believed they could bully me into submission because I was acting alone. This behavior is unacceptable for a representative of the Toyota brand. The dealership's behavior, regardless of the motivation, was hostile and abusive. By sticking to the documented facts—the "Critical" diagnosis, the "90 DAY REPEAT" code, and the hostile retrieval of the loaner.

Passport Toyota dealership’s conduct was overtly hostile and coercive. When I refused to pay for a repair that their own system flagged as their fault ('90 DAY REPEAT'), the dealership immediately retaliated by: - Refusing to work on a 'Critical' safety hazard. - Retrieving the loaner vehicle without notifying me to retrieve my belongs out of the vehicle and to return the loaner key, keeping my belongings hostage until the key is returned. - Refusing to return my personal belongings. - Calling me 'unreasonable' and demanding I retrieve the unsafe vehicle My representative retrieved my personal belongings, but your staff deliberately withheld my Tory Burch prescription glasses—a medically necessary item—under the false pretense of a "lock box." This pattern of abandonment and intimidation strongly suggests they believed they could bully me into submission because I was acting alone. This behavior is unacceptable for a representative of the Toyota brand. The dealership's behavior, regardless of the motivation, was hostile and abusive. By sticking to the documented facts—the "Critical" diagnosis, the "90 DAY REPEAT" code, and the hostile retrieval of the loaner.

I purchased a Toyota Golden Certified used car from Passport Toyota, but right after bringing it home, I found that one of the power windows doesn't work. When I returned to the dealership on the third day, they told me to go to another dealer near my home for repairs — completely unreasonable for a certified car. I received no compensation for the time, gas, or inconvenience. I also requested copies of my signed documents multiple times, but they kept delaying. My trade-in check was never mailed as promised, even after 3 weeks. They offered a free car wash when I came back, but my car was still dirty inside and out. After the window was repaired, I also found a small dent on my door. This has been a frustrating and disappointing experience. I expected better from a Toyota-certified dealership.

This was the absolute best experience I have had buying a car. From the beginning to the end.

Atlas Ford was my salesman and he provided great customer service. He answered all my questions and showed me the features of the Prius Prime car. I would recommend him to anyone interested in a Toyota.