Service department is shocking. Not a luxury car experience. Appalling follow up - 20 calls and no call back - manager doesn't return voicemails. Service team will go out of their way to deny BMW NA extended limited warranty claims. Avoid this place if you value your own sanity.

Disappointed with Service and Lack of Accountability at BMW of Brooklyn If you use this dealership, inspect your vehicle carefully before leaving, their policy seems to be that any damage not caught on the spot will be denied and dismissed. I left my vehicle at BMW of Brooklyn for a week of service. When I arrived to pick it up around 4 PM, I was told it was still undergoing quality control (QC), even though the BMW app hadn’t been updated since 11:27 AM. After nearly two hours of back-and-forth, I was informed they couldn’t find my physical key and was told to drive home using my digital key and return the next day if they found it. I then pulled the vehicle into their service entry area, which lacks sufficient lighting, to retrieve my belongings. That’s when I immediately noticed more than 10 marks on the hood. Their staff quickly addressed these on-site using some spray solutions. When I asked what to do if I found additional damages or marks later, they told me to return the next day if that happened. After returning home and conducting a more thorough inspection, I discovered a small chip-sized damage and additional marks on the hood that could not be removed with a microfiber towel. My entire vehicle is protected with paint protection film (PPF), so I take surface damage seriously. I returned to the dealership the following day to report the issue. Unfortunately, both the service manager and general manager immediately dismissed any possibility that the damage occurred while the vehicle was in their care. Without conducting a proper inspection or review, they insisted the damage was either pre-existing or caused after pickup. I requested a review of the drop-off video footage. They did and claimed it was too difficult to detect small details like chips and maintained their position. My point is simple: if no damage is visible in the drop-off video and damage is clearly present upon pickup, it’s reasonable to conclude the damage occurred during their custody. Still, they refused to take responsibility. For a premium brand like BMW, this lack of care and accountability is unacceptable.

My daughter and I had a good experience with BMW repairs. Shout out to Anthony Abrams!!! he was awesome, and very professional . He keep both my daughter and I up to date when the part was coming in and how long. There was a little set back when the part came in but nothing major. BMW GOT MY VOTE!!! Thank you Anthony u are the best, I don't care what they say about u!!!! (inside joke) I highly recommend this place!

Scam! Scam! Scam! Don't buy from here. I purchased a certified preowned auto and they won't honor the warranty. Sales manager Tony would not return my calls.

I've been purchasing cars for over 33 years and this has been the most challenging experience, in fact the worst experience I have ever had. I spent much time with the sales person, Jessica, two days before even coming to the dealership, providing her with all of the financial info needed for her to give to the finance department and made an appointment to come in to sign the paperwork in two days. After arriving at the dealership two days later, I spent another 8 hours of my time at the dealership waiting and finally reviewing the paperwork only to find out that they only provided financing through BMW and offered me a finance rate of over 7 percent even though my credit score was 890. I asked them to run the financing through another bank and the rate obtained was almost 2 points lower. I had them redo the paperwork and as a result they treated me horribly. I ended up having to complete the deal on another day or so after spending 8 hours at the dealership but only after them making me jump through unheard of hoops to do so. Never again, poor customer service and grossly unprofessional behavior. I was left with the feeling that were looking for ways to scam me.

Had the pleasure of being helped by Raul and Concert. Raul was patient and listened to my concerns about my vehicle being serviced. Concert ensured I had a smooth transition into a loaner while my vehicle was being worked on. Great customer service from both. I will definitely return when service is required again on my X3.