Oh, the sales part went well enough. They were supposed to pay off my trade in. Papers signed 7/16 but then I received a phone call from my trade in’s finance company telling me they hadn’t received payment. Per Parkway, they sent the payment to an incorrect PO Box but never bothered to let me know the payment was returned. I now have a mess with the trade-in’s finance dept., as they say Parkway’s payment was late and therefore I owe another month payment plus late charges, for a car I no longer own. Aside from the $, my credit report will now reflect a late payment. To this Parkway’s representative, Hervey, responded that he was “sorry.” I”m also sorry. Sorry I didn’t do better diligence in researching Parkway’s reputation and representatives.

This is Absolutely the Most corrupted thieving dealership in Texas! BEWARE BUYERS!!! Go to another dealership you won’t regret my advice. Maybe even consider buying a totally different brand!!! I have owned 8 and will never ever own one again especially from Parkway KIA.

Ed Zuniga provided outstanding customer service from start to finish. From our very first conversation, he helped us get a great deal and made the entire car-buying process easy and stress-free. He was patient, professional, and genuinely cared about making sure we got the right car. Even a week after we purchased the vehicle, he followed up to see how everything was going and let us know to contact him if we needed anything. His dedication and excellent customer service exceeded our expectations. I highly recommend Ed to anyone looking to buy a car.

If It gave me the option to leave zero stars I would, I’m very disappointed on this place , I had already purchased about 4 vehicles from parkway but the one from tomball, only if I would’ve known this was going to make me waste time and money I was looking for a vehicle for my daughter that at least was going to be running good for a couple of yrs without having to visit a mechanic and that was the first thing that we mentioned to the sales man (Eduardo) which apparently didn’t know what he was doing. I bought the vehicle 4/11/26 and it stayed there for a couple of days because they where supposedly waiting for a side light that was damaged , I also thought they where doing a full vehicle inspection since they took a long time. Shortly after picking up the vehicle , like the next day that we drove it in the freeway we noticed that the transmission had serious problems even when the vehicle was represented to us as being in an excellent working condition , we called the dealership and they told us to take it back so they could check what the issue was , they kept the vehicle like for 3 weeks and we kept calling for updates but nothing, till one day they called us just to tell us that to fix the transmission was going to be 6K plus, and that it was our responsibility to pay half, we didn’t have the money to fix it! And they send us a message that the vehicle was ready to be picked up but it wasn’t safe to drive, when I feel that they didn’t do a full check up on the vehicle, why would I buy a vehicle that was needing transmission repair asap, I would have appreciated more transparency about the vehicles condition before the sale. As this being a certified dealership I would have expected more from them, next time I would just buy in marketplace if that’s the case, Based on my bad experience, I would recommend anyone considering buying a vehicle from this dealership have it thoroughly inspected by an independent mechanic before making a purchase. Till this day the manager was supposed to give me a call back :(

Stay away from the service department. Seriously. Eight day wait to be told I needed a new engine and catalytic converter for over $12,000. I was quoted over the phone at a reputable well-known place that advertises rebuilt engine & transmissions, that they’d do the repair for $5,000 in three days or less. What did I do? I paid $240 for both and I took it for an oil change and $89 & diagnostic. Nothing wrong with the car! I’ve put 2,000 miles on since & started calling attorneys. This place needs to be shut down. Don’t go.

“Does it matter? Y’all aren’t going to buy it anyway.” said in an aggressive, irritated tone, almost like he was talking down to us. This is what Joseph at Kia Parkway said to me when I simply asked about pricing if we came back after comparing other dealerships. Then he walked off and drove the car away. That level of disrespect is unacceptable. My wife, her mom, and I came in to help her buy a car since she’s not familiar with the process. From the start, the experience felt off. Joseph never properly greeted us or introduced himself and honestly seemed annoyed that we were there. We waited about 15–20 minutes while he helped other people, which is fine, but when he finally brought a car out, he didn’t explain anything about it. He just stood there, gave us a price when we asked, and then walked away, leaving the car running with no guidance at all. When we told him we wanted to compare prices with other dealerships—which is just being smart with a big purchase—his attitude completely changed and led to the comment above. After that interaction, we went to the front desk to get his name since he never introduced himself. When we asked for the General Manager, we were told there was no GM available at the location at the time, which was confusing. Instead, another manager came to speak with us. While we were speaking with that manager, I noticed Joseph in the background laughing with another employee and looking right at us, which felt really disrespectful. The manager did hear us out, but nothing was really addressed and no accountability was taken. I will be escalating this beyond the dealership and contacting Kia corporate and other consumer protection organizations. This type of behavior should not be ignored. At the end of the day, buying a car is a major financial decision, and customers deserve basic respect. This experience fell far below that.