223 Broad Street
Bristol, CT 06010
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
service Dept.
finance Dept.
management Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
Luke and Bobby made the car buying experience painless! We told Luke exactly what we wanted in a car, he found it, no issues! Bobby walked us through the financing like it was a breeze! While Evan showed us the ropes of our new Kia. Thank you for making this so easy. I would definitely recommend the dealership to anyone!
Luke and Bobby made this the easiest car buying experience I've ever had! From beginning to end Luke made sure I got everything I needed in my new car, and Bobby made the financing part quick and painless. I would recommend this dealership to anyone looking to get a new vehicle that doesn't want to go through all the craziness that most other places will put you through!
Tremendous customer service. Willing to do whatever it takes to get you in the vehicle you are interested in
The salesperson I worked with, Rolando, defied every negative stereotype I had about used car dealers. Knowing that I was a two-hour drive from the showroom, he agreed to do all the negotiation on price upfront so that I wouldn't make the trip for nothing if we weren't in the same range. He asked me what price I would consider: I told him and he got it approved. I was apprehensive about buying a car sight unseen so he went out to the lot, took detailed photos, and answered every question I had candidly. Dealers often advertise about wanting to earn customers' business--Rolando actually followed through with responsiveness, integrity and respectfulness that motivated me to make the trek.
We had a wonderful and pleasant time buying my wife’s car at Crowley Kia. Thanks to Bobby Capelli and Branden Velazquez. They were both very professional and meticulous, trying to understand and find out my wife needs and requests for her dream car. They came up with good suggestions and driving testing. My wife loved the 2025 Sportage Plug-in Hybrid X-Line Prestige that they recommended. Thanks, Bobby, for allowing me to call you at any time on your personal phone number, even on your private and out of work time. You were incredible patient with our doubts and concerns. “Happy wife, happy life”. The whole team at Crowley were nice, professional and very helpful: Evan September helped us with practical instructions to understand the Plug-In hybrid car features. What a great team! Thanks guys, you are the best!
I had a flawless experience purchasing my first Kia thanks to Brendan at Kia Crowley. From my first call, I was lucky Brendan answered. He found EXACTLY the model I wanted and made the deposit and buying process smooth and efficient. Brendan stayed in constant contact while I waited for my car and, when it was delayed (through no fault of his or the dealership), he went above and beyond by picking me up at the dealership where I traded in my car and ensuring I had a loaner vehicle. That level of service was incredible. Brendan made sure every part of the process was seamless. He even helped me set up my new car insurance on the spot. It felt like nothing was too much trouble for him to make everything stress-free and enjoyable. When it was time to pick up my car, the process was quick, easy, and fun — even on one of the coldest days of the year! It's clear why people are loyal to Kia Crowley and why Brendan is such a standout. I highly recommend Brendan and Kia Crowley. And the best part? I ABSOLUTELY LOVE MY CAR!
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.