I recently purchased a new vehicle from Premier Chevy. I had Gabby as my associate. She was with me through the entire process, even on her days off. She was professional and very knowledgeable and was willing to make every effort that I was informed of the process. If you are looking for a vehicle, look for Gabby. She will treat you right.

Gabby provided us with excellent service, she was very kind, professional and very helpful during the whole process. Highly recommend her services.

Was dealt professionally with respect and courteous to my needs. Nadia was very nice and understanding.

Scheduled a service visit using the Onstar app and upon arriving was treated as an inconvenience. Even after receiving a manufacture recall notice, the service assistant was a jerk about it and started giving me an attitude by asking questions like, “how do you know your vehicle is part of this recall”, “is your vehicle even leaking coolant”, “what do you think this repair is getting fixed today”? Great way to shoot yourself in the foot and push away customers that without their business, they would not have a job. What a waste of a schedule day out of the office to deal with these unempathetic and rude service assistants from Chevrolet - a company I have wholeheartedly supported for over 40 years. This is a sad day for me.

I am a single mother of three working seven days a week. Reliable transportation is crucial for my job and responsibilities. Unfortunately, my experience with My 2021 Chevy blazer which was purchased June 10, 2021 at Premier Chevrolet Buena Park and the service department has caused financial hardship, stress, and work disruptions. On August 18, 2022, at about 17,717 miles, the oxygen sensor was replaced under warranty, leaving my car inoperable for three weeks without courtesy or rental assistance, causing me to miss work. On December 15, 2024, I bought a replacement battery from Premier Chevrolet for $409.74. On March 1, 2025, at 71,857 miles, I returned due to transmission and electronics issues. No courtesy vehicle or rental was provided, costing me around $800 in rental expenses until April 3, 2025, despite warranty coverage and a $100 payment. On May 17, 2025, during an oil change, I paid $792 for a torn axle shaft boot, with vehicle return delayed until May 23 due to parts on backorder. No loaner or rental was offered. On October 10, 2025, I spent $3,532.72 for replacement of the brake master cylinder. The vehicle stayed until October 21, yet transmission issues persisted, and I was told delays were due to a dead battery caused by sitting idle. Shortly after, on October 29, the vehicle was returned again for brake problems, and it was not ready until November 10. During over a month of unavailability, communication was poor, and I had to follow up repeatedly. On April 28, 2026, at 91,886 miles, I returned for transmission repairs costing $2,185.75. Initially, I was told it would be covered under warranty, but then conflicting info was given, with communication issues ongoing. I requested to speak with management multiple times; messages went unanswered, and I learned my vehicle was not even serviced because others were prioritized. On May 8, I asked for a courtesy vehicle; none was available. I was promised a call on Monday, which I never received, forcing me to rent another car for $397. Later, I was told the vehicle would be ready on May 15, but it was not available until May 16. I then learned brakes needed replacement, raising doubts about repairs. After retrieving the vehicle, I drove to Firestone, where I noticed severe shifting issues—third transmission failure despite previous repairs. I've spent over $7,000 on repairs, plus costs from ongoing mechanical failures, missed work, and fees. Communicating with the dealership was difficult, involving multiple transfers before speaking with Customer Service Manager Sandra Telles and Service Manager Raymond Zabala. Zabala promised diagnostics and a loaner if I brought it in on May 19, but I was told diagnostics was first required, contradicting his assurance. Left with no choice after years of issues, I took my vehicle and left the dealership, unable to miss more work. As of May 25, 2026, my car remains unrepaired despite paying for repairs that didn't fix the transmission issues. This experience is unacceptable and does not reflect the standards your dealership claims.

Leonel and his Manager made it happen for me and my family by far the best dealer service I have ever experienced!