All personnel were very nice and helpful. Everything done on time. Washed and detailed my car when the service work was done (complementary). Glad to have Basney as my dealership.

I worked with Timothy Farrell on purchasing a new Mazda. It was a very simple process and worked out a great deal. If anyone is looking for a new/used car, I highly recommend reaching out to Tim!

I've tried contacting Basney Mazda several times over the past couple of weeks. Each time, I get put into voice mail, and wasn't able to talk with anyone. The first two times, calls were not returned. My impression is that the reception staff is stretched way too thin, and that they need more help. I have a new Mazda 3 – fabulous car. And once I was face to face with the repair representative, they were wonderful to work with. But getting them to answer the phone was a nightmare! This leaves a big hole in a comprehensive service experience.

First off, I'd like to say I rarely do reviews and I'm not one to gush even when I do. I also understand that unless you go to a dealership that has no-haggle pricing, haggling is part of the process. I don't like it, but I accept it. Just keep all that in mind. My wife & I purchased a new Mazda CX-5 from Basney Mazda recently and had a good experience with them. We worked with Tom Lapara. Once he knew which trim and additional options we wanted, he didn't try to up-sell us at all, which I greatly appreciated. Basically we just got down to talking price, which I also liked considering I'd done my research on the CX-5 and comparable vehicles. I can't say I enjoyed the haggling, but as I said that's how it's done at most dealerships so it's what I expected - not much better and certainly no worse. I would also like to put a plug in for the way Mazda produces its vehicles without many additional options. The most basic version of every trim level seems to be more available than some other brands. What this meant for us is that we didn't end up paying for options we didn't want. Other makes often could not be found without a navigation system or a moonroof or some other multi-thousand dollar option package. I appreciated not having that problem with Mazda and Basney. We didn't buy the vehicle right away because we were still comparing other models and trying to get the best prices they could all provide. We even test drove the CX-5 at Basney a second time just to refresh our memories. Basney was fine with that and just requested that we give them a chance to make the deal with us when we got down to actually purchasing. They provided the test drive vehicle, were the closest Mazda dealer to us, and they have decent reviews. That's worth something to us. We went back to Tom and haggled a bit more because we'd found a slightly lower price elsewhere and Tom / Basney provided a very competitive offer, plus a good price on our trade-in. He'd also taken the initiative to get the very vehicle we wanted transferred in so that when we went back the last time to make the deal final it was already there so we could see it. By the end of the next day they'd installed the options we asked for and we drove it home. Overall it was a positive experience and I would recommend them. We will see how they do on service and if I remember to do so, I'll update this review.