Great service. Thankful for my salesman’ Nate. Very polite and helpful. He worked to get me a great deal. Highly recommend them

Matt Schmitt on the customer care team has been very helpful and knowledgeable! The best experience we have ever had with someone who truly cares . Thank you Matt! Jennifer ( from Illinois)

USED CAR BUYERS BEWARE!! Crain Kia Fayetteville sold us a 2017 Jeep Cherokee for $11k, claiming their "expert mechanics" had given it a clean bill of health. The very next day, the check engine light came on, and an independent mechanic revealed that the engine was shot and needed a $20k replacement. When we sought a trade-in, they first offered $2500, then $5000. The General Sales Manager, Trent Parker, came out and stated he was doing us a great favor by giving us “$5000 for a car that was only worth $500”—the car his dealership sold us for $11,000. He further told us this “deal” was only valid for 15 minutes and was only good on the first car we had looked at that day, when we still wanted to consider other vehicles. Trent said the trade was only good for the one vehicle on the lot that he obviously wanted to get rid of, as it reeked of cigarette smoke. He wanted us to take the lion’s share of the loss on a vehicle they sold us. We stated that this was unacceptable and said we would pursue other avenues of recourse. Trent then asked what it would take, and he relented with an $8000 trade-in value plus another $2000 in cash, in addition to the $4000 cash we put down originally. Bottom line: they do not stand behind their used cars. Purchasing an aftermarket warranty wouldn’t have prevented this ordeal, as it wouldn’t have taken effect until 30 days after purchase. The lesson we’ve learned is to buy from reputable companies like CarMax or Carvana, where we’ve had positive experiences and they offer 7 and 10-day return policies, respectively. On a positive note, our Sales Consultant, Nathan Palacios, was exceptionally helpful and courteous. His customer service was outstanding, earning him a 5-star rating. We would give Crain Kia zero stars if possible.

My car has been in the dealership for over eight weeks. I purchased it from Crain earlier this year and wish I had never started to deal with them. I love kia but have never dealt with a dealership with such abhorrent customer service. In eight weeks I have gotten no personal calls regarding the status of my vehicle without first reaching out to the dealership multiple times. They also have not provided a loaner vehicle in all of this time.

Do not buy a Kia if you actually need to have a reliable vehicle to drive. They break down constantly and the service department can’t or won’t fix it.

They have had my car for 6 weeks plus. Nothing has been done. Nobody answers calls nor gives an honest update when In person queries are made. The cars and the service are equally bad. No loaners available but lots of excuses to hand out.