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The dealership is well organized and has quality service and very good representatives Best quality
Excellent service from Todd as always and that’s why I always request Todd from Acura
Fast, professional, informative, detailed report, exactly what I would expect from this dealership and their service bay
They were able to complete detailing and several maintenance items in one visit, which I appreciated. I also liked the comprehensive review of my vehicle’s condition. Always a pleasant experience. Only complaint: I miss the soda fountain there, but appreciate that more people likely prefer coffee 🙂.
I purchased my vehicle about 3 weeks ago, a2023 Honda HRV, previously used, the parking brake button was loose. I came in once to Acura and all they did was pop in back and send me on my way. It became dislodged again to which I couldn't release my vehicle and was told to take it to Honda because it was still under manufacture warranty. Honda told me it wasn't covered to take it to Acura, and when I contacted my dealer Charles he couldn't offer assistance as it was his day off and sent us to Tonya who as well couldn't offer assistance to our matter. It's frustrating that when we were purchasing the vehicle everyone was so accommodating yet nothing could be done to help when an actual issue came about. Jay not even knowing the matter or the situation went above and beyond with his customer service and what I will say is at the end of the day it's men like Jay who are really the heart of a company. He went above and beyond and over and above to do right by the customer and for that I will continue my service with Acura. Jay was exceptional.
I'm bringing the car on a regular basis for servicing. Todd is always very good about explaining each element that is recommended for servicing. He also is very helpful and determining if any servicing can be delayed because of the expense; however, he never allows cost to compromise safety. I have been depending on Todd's advice for a number of years and I appreciate it very much.
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