2501 Winchester Ave
Ashland, KY 41101
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Waste if time. Unless you have thousands of dollars for a down payment, go somewhere else. The sales people care more about watching football than selling cars. Do not make an appointment because they do not even keep appointments. They tell you they use 47 different lenders but only four show up on your credit. Save yourself some time and go somewhere else.
We were promised a second key fob but after repeated calls have not received one for this 2020 Honda crv -would never have bought with only one key fob - it’s been about 6 months of not returned calls - needles to say after buying 3 cars and 1 truck there in 4 years I will buy no more from Bill Cole - that’s all my wife wants for Christmas is her second key fob as promised
Stopped by on a Saturday looking to take a new Honda for a test drive. I was not interested in valuing my current vehicle for trade just yet. The sales manager told the salesman I wouldn’t be able to test drive since I was not “ready to buy”. Seems like they prefer impulsive customers. All of their new inventory that I saw was 10% over MSRP, yet other local dealers don’t have this “local market adjustment”. Drive 30 mins in any direction and find a better deal.
We had an issue and they worked with us to resolve issues and help us.
Previous great experience with 2015 Odyssey.. Today opposite. Kept trying to get us to sell back. Looked at and gave us KBB estimate of $16,,720 + up to 3,000 extra. Ended up offering $16,000. The inside is perfect, 74,000 miles and a few superficial scratches. Thank you Bill Cole, we're done. We will even have service done elsewhere in future.
Chris was GREAT! He is the most knowledgeable Honda salesman I have ever felt with in all the years I have been buying Honda. If you are buying go see him.
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