"Brought my 2020 Stelvio to Van Nuys Alfa Romeo on April 24th because I suspected an issue. The service department did not inspect the vehicle properly and sent me on my way, claiming everything was fine. This oversight led to a catastrophic engine oil cooler failure that mixed my oil and coolant. The shop has now verbally stated this is a known factory design flaw, but corporate wants thousands of dollars to fix it. Every single oil change on this vehicle has been performed on time at this exact Van Nuys dealership. I have been a completely loyal customer, yet the General Manager has refused to respond to any of my emails or phone calls. I have officially filed a consumer complaint with the California Bureau of Automotive Repair (BAR) to investigate this situation."

do not do business with these people, this place is the worst, returned my car to them, they damaged the vehicle, then took no responsiblity and had to fight with the leasing bank, what a nightmare. Please just sucks

The WORST Dealership, Towed my alfa to me, NOT WORKING, YOU DONT TOW ALFAS...AWFUL !!!

The lack of communication from this dealership is beyond frustrating, and their failure to follow through on their promises is completely unacceptable. It’s been an absolute nightmare dealing with them, and I wouldn’t recommend this dealership to anyone. Their business practices are unethical, and the overall experience has been the worst I’ve ever had with a car dealership. I am incredibly disappointed and frustrated.

Our experience was flawless when buying our Lexus from Dmitri at Van Nuys Alfa Romeo about six months ago. The car is great, we are really happy with it. Dmitri was patient, helpful, informative, and very very easy to talk to without any pressure to decide one way or the other. He even helped me set up the connection between the car and my smartphone; plus he explained how the hybrid system operates. Thank you Dmitri for your excellent guidance and support.

I leased a 2024 Alfa Romeo Stelvio from this dealership last month, with a clear agreement that they would cover certain items on my previous lease. However, I recently received a letter from my bank stating that the balance on my old lease is still due with theses items. I immediately contacted the dealership last Saturday, expecting a quick resolution, but here I am, 6 days later, after 15 phone calls and still no resolution. Not a single supervisor has called me back, despite my repeated attempts to get in touch. The lack of communication from this dealership is beyond frustrating, and their failure to follow through on their promises is completely unacceptable. It’s been an absolute nightmare dealing with them, and I wouldn’t recommend this dealership to anyone. Their business practices are unethical, and the overall experience has been the worst I’ve ever had with a car dealership. I am incredibly disappointed and frustrated with how this has been handled. I can't believe that if call and choose the option to speak with Salesperson I can speak with someone right away but when I need to speak with a Finance Manager or Supervisor no one is to be found.