The service department here needs serious improvement. I brought my new vehicle in for servicing, and it took them over a week just to complete the diagnostics. During that time, I had to call daily for updates - often being hung up on or told that diagnostics would be done “the next day.” No loaner car was provided because they claimed none were available. After a full week of my car sitting in their lot, I was finally told that the part needed is on backorder and that no loaner vehicle would be available for at least another month. This entire experience has been frustrating, disorganized, and unacceptable for a new-vehicle service visit.

Avoid Hyundai 112 at all costs. Salesperson Keith was ok but things fell apart when it came to Ed in finance. Terms changed several times and all was blamed on “the bank”. Looking for a nearly 35% down payment on a $34k car. Also offered the lowest price on a trade in. Go see Yessenia in Centereach 112. Deal done in one visit, gave an additional $500 on trade in and another $500 off. Finance was a breeze with best terms, one sit down at desk, and no extra down payment due to “the bank”. “The Bank” btw is just Hyundai, so you’re really just looking at the ability of the finance person. Again avoid Ed. Lastly, took a while to get our $500 deposit back, had to finally dispute charge with Discover. Overall 112 Hyundai was like working with a proverbial used car dealer. Just made you feel gross at the end of the day.

May 13th went to the store to look at a new car, purchased a Palisade, gave 4000$ deposit. After making the deal with the salesman James went onto the room to do the insurance. At this point I remembered we had already paid our last payment on 5/2 (payment was due 5/15)for the month of June for the Sante Fe we were turning in. I brought this to the attention of the Kyle the insurance person as he gave us what the payment would be and he said there was nothing he could do, I would have to talk the finance people. Next step was the finance person and when I told him about the payment we had made for the Sante Fe we were turning in he also said there was nothing he could do and we should talk to the finance people. I mentioned to him that i had no need for having a payment for the old Sante Fe and the new Palisade we purchased for June. I also said does it make sense that I cancel the deal and wait a month and he said that I should call the finance people from Hyundai. After calling the finance people the next day, first customer service then a supervisor I was told they would not return the payment. I asked them to escalate which they did and I received a call from them and was told that I should receive the payment back and that she was waiting for the dealership to to see how the paperwork was done. After several days I was told that there was nothing they could do, I explained to her that had they not waited so long to respond I would have been able to return the car and get the Sante fe back. She told me I had lost my leverage after the deal was signed. With this information i went back to the dealership and asked for a manager and was told by John, the manager that it looks like I should get the payment back but he had to talk to the people involved as none of them were working that Wednesday night, 5/28/2025, he said he would get back to me on Thursday. I received no call on Thursday so I went back to the store on 5/29 and saw John again, he acted as if we never spoke and said he would look into it further and then get back to me on Friday, again no call back and as of this writing on 6/1/25 I have not heard from anyone at the dealership about refunding my payment. I find the attitude of John the manager to be very unprofessional. The problem I am told is that I made the payment for June early on the Sante Fe, had I not done that I would have had no problem. I want my full payment back for the Sante Fe.

Sell manager ‘ don’t respect buyer time. Car have broken windshield. Sell manager have to Repair Before selling, but don’t want it delivery the car want me to drive another six hours and make a deposit

Brought car in for routine maintenance. All was fine or so I thought. Some time later when I pulled down my front visor with mirror I noticed dirty finger prints all over the mirror and a significant scratch on the interior material of the visor. As I expected when I called they are denying they had anything to do with it and wont do anything about it. I obviously can't prove it. I have had bad experiences with both Mazda Service and now Hyundai. I will have to take my business elsewhere in the future and I suggest you do as well.

I have been looking to buy a used 2022 Tucson for over a month. I’ve checked every dealership in the tristate area. I even drove 2 1/2 hours to Jersey to look at three Tucsons. Almost every dealer loaded up the deal with bogus fees and add ons that I didn’t want. I went to visit James Boyd at 112 Hyundai to see if he could locate a truck for me because I didn’t see any on their website. Someone I trust recommended him to me. He immediately showed me a 2023 limited which from my experience at other dealers I assumed was out of my price range. I told him not to even bother and find me a 2022. He sold me the 2023 for less money than other dealers were quoting me for a 2022. I was completely blown away. Price of the car, tax and dmv fee. Simple out the door in two hours. I am in complete disbelief. Everyone at the dealership was amazing. The sales mgr Mike, the finance mgr Allison and the Insurance guy Kyle were just as great as James my salesman. The last month has been xxxx trying to find a dealer that was fair and not trying to scam me. I should have started at 112 but then I probably wouldn’t appreciate how amazing my experience was. I did my research. I knew what the car was worth and I had a budget in mind. 112 Hyundai exceeding all my expectations. I you want to buy a Hyundai and you are looking for no xx professional people, this is the place to go.