Found the vehicle on the dealers website. This was a long distance purchase so it was important that the sales person and dealer were receptive to the questions I had. The sales person sent videos and additional photos. Put the vehicle through the service department and they found some issues which they readily took care of! Upon arrival to the dealership after a couple of weeks to finalize the purchase I found the vehicle to be better than expected which is extremely rare. I’ve purchased many cars long distance and this was a good surprise. The process to pay for the vehicle and delivery was smooth and easy!

Richard Ode of Mercedes of Buffalo provided an extraordinary customer service experience! He bent over backwards to get this deal done. Thank you!

Julius rocks he knows his tech. He is a patient professional who oozes out knowledge on the Mercedes brand . I suggest you give this man a raise before I hire him. Thank you from new buyer DJM and SEM your are most helpful sir

Definitely recommend this dealership to anyone looking for their next car. The staff is amazing and the facilities are clean and give a very premium feel. I purchased out of state and i worked with Richard; He was amazing in handing all my questions and all the request I had which made my purchase seamless! They definitely have earned my business…. Ask for Richard he’s your guy!

Zack, Chelsea, and Richard were all very knowledgeable and responsive during this transaction. They made the deal worth the effort of coming from out of town to complete. No nonsense, great communication and accommodating in ways far exceeding many dealerships.

My dealing with Richard at Mercedes-Benz Buffalo was so smooth online, and over the phone that I flew 800 miles to buy the vehicle. I was looking for a specific vehicle that they had in stock and was willing to travel to get what I wanted. There were no games, no bait and switch and what they told me over the phone is exactly what I paid. My experience from beginning to the end was nothing short of exceptional. The exact experience you would hope for from a high-end dealership.