1700 Washington Street
Jamestown , NY 14701
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
service Dept.
management Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
A coworker recently purchased a certified pre-owned vehicle from your dealership. Within 2 weeks of the purchase she discovered that the emissions inspection was over 2 months overdue. When she reached out to you, she was told that the emissions inspection had been done but the service department "forgot" to put the window sticker on. Sales Manager insisted that the inspection was current but failed to provide any documentation. CarFax indicated the inspection was last performed 14 months prior. Now, a week later, on her way to work, the car stopped working and she had to sit on the side of the road for `15 minutes for he battery to recharge so she could proceed into work. upon reporting this issue to the dealership, she was told they could not even look at it until tomorrow. At this point, she was not given a loaner vehicle and has no way to get home tonight and back to work tomorrow. I would consider this ZERO STARS for service after the sale. I certainly will remember this in the spring when I am shopping for a new vehicle myself.
Anthony took great care of me and got me into the perfect vehicle. I'll definitely be returning for my next one!
Great bunch of guys!!!!!!!!!!!!!!! Very helpful and understanding. Got us in and out as quickly as possible.
matt is amazing, demetrius as well. the tech that worked on my vehicle came in during his personal time off to get the job done for me and i couldn’t thank the svc crew enough. <3
Excellent job by service men. The only problem was that they all went to lunch at the same time requiring us to wait an additional hour for them to come back to finish the job. So, that made our wait time from 10:30 am to 2:00. No loaner car available to go to lunch. Hubs had a doctor appt at 2:30, so it was a race.
Even though I had to return because a part was not ordered, Matt hurried us through :) My husband has Alzheimers and I have to take him with me and Matt was very understanding :)
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.