Got a follow up call from Gabe that we we’re looking for a pick up truck that will get us up our steep driveway. Gabe was kind, and obviously, trust worthy. He made lots of phone calls to make sure we got the deal we were looking for. Because their a large company, doesn’t mean you don’t get very personal attention. Gabe went that extra mile.

I called Cornelius last week (either the 11th or the 12th) to schedule an appointment for this Friday at 2:00. Today, I called Richard Kay 24 hours before the appointment and they could not find anything in the system indicating there was a scheduled visit. Today is the 18th. To make matters worse, the guy who answered the phone was rude and rushed me off the phone despite the questions I had about the service I was getting done on my car -- a transmission pan drop and filter change. It's my asset. I have a right to ask three questions about it. Cornelius never called me back even though the guy on the phone this morning said he was coming in at 8. It is 9:30 now and I decided to go somewhere else. SLACK!

BUYER BEWARE if you are from out of state please do not buy here they are not well versed in tax codes from other states computers are out of date they gave wrong tax code for Louisiana sticking me with over 2k just to get my plates and said there was nothing they could do about it SO BUYER BEWARE dropping daughter off at college 2 1/2 hours away in north carolina engine went out had towed to richard kay in south carolina so had to get to college and then to get back to louisiana

Terrible service department. 3 hour job schedule on day with no technician now 6 days later no vehicle no response and its 2023 colorado. BTW same fix they have done several times. They are a joke and scam. Now I pay for Uber to get around because they keep lying. My part that they replaced 2 weeks ago bad and they can't get it. Stay away you want chevy go to CLINKSCAKES

Without a doubt, this is the worst service department I have ever encountered. They neither return calls nor answer texts. Their attitude is best described as disinterested. I can’t honestly comment on their quality of work because nothing was repaired. It was a total waste of time plus the frustration of leaving my car with them for two days while nothing was done. My suggestion is to find someone else to repair your car! I definitely wouldn’t buy one from them.

My experience with the purchase of my 2025 GMC Acadia was smooth with no issues at all. The salesman, Gabriel, was very professional in every way and he addressed all my questions in a timely manner. I will recommend Richard Kay to others. I am truly enjoying my car!