992 S Volusia Ave
Orange City, FL 32763
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They are knowingly selling cars that needs transmissions and blown head gaskets. they are knowingly selling cars to people that have salvage and rebuilt titles. They are knowingly selling cars that don't have titles and when the customer is almost paid off, they repo the car so the customer never knows that the car that was sold to them never had a title. They have a Cadillac Escalade thats on the lot now for sale that doesn't have a title and they can never get the title,yet there trying to sell it. Every car on the lot needs a transmission or engine,yet there still selling it. They have a red Cadillac ATS that needs a transmission,yet there still selling it as if it doesn't need a transmission, every car on the lot needs major repairs. If you bought a car from them and your still making payments, you might want to check the title and make sure they haven't done this to you too.
if I could give this place less than 1 star, I would. BUYER BEWARE!! GO SOMEWHERE ELSE AND SAVE YOURSELF THE HEADACHE! I paid off the balance of my truck. Once they received the payment, their accountant (I believe her name is Angela), confirmed receipt of the payment and said she was going to mail the 2nd key that they were holding on to until we paid off the loan. On December 27th, I received the envelope, and to my horror the envelope was flat and I noticed that there was a clean slit at the bottom of the envelope. They mailed my key in a regular letter envelope without any security measures. Anyone would have been able to tell that there was a key in the envelope, especially since their company name was listed as the return address. I was frantic because not only did someone have my key, but they also have my address and could come to my home at any time and steal my truck. I sent an email to them that evening and also called Jesse, my salesperson. I spoke to Jesse and explained the situation as well as sent pictures of how the envelope arrived. He admitted that it was negligent of the company to have mailed the key that way and that they have been unhappy with the accountant for making many mistakes. He then told me that he will call back after he tried to get a hold of Angela and Tony (the owner). He called back after speaking with the owner and the owner claimed that it wasn't their fault once it left their hands and that it is the fault of the postal service. Jesse, kept apologizing because he understood that the accountant was negligent in securing the key, he even mentioned that he could have dropped it off at my home since he knew where I lived and didn't live too far. That evening, I went driving around looking to find a steering wheel lock in hopes that it would deter someone from stealing my truck. I bought it at WalMart for $20 and also paid a key technician $130 to reprogram my truck and issue me new keys. I am also asking to be reimbursed for their random $100 additional charge that he made up because I didn't pay my loan off on time. If they already charged me for late fees, then why does he get to add $100 just because he feels like it? It would have only cost them under $20 to put the key in a secured bubble-lined envelope and pay for tracking and/or sign-on delivery. They have been negligent with other issues, but was willing to let that go when I finally thought I was done with them. They have mishandled my account concerning late fees and blamed it on their system. Outside of Jesse, they are VERY unprofessional! There are too many dealerships to deal with such bad service and a shady business owner.
They never contacted us....either way would have been nice! Is the vehicle available or not? We were ready to pay $$, but they never responded. I attempted contact 3 times.
I brought three cars from this place and Tony was amazing. Now Sonya has taken over and she is horrible. She talks to people nasty and thinks no one will talk back to her the same way. Told me I wasn't allowed to move to NJ with my car . After I told her my contract that I have doesnt say this i even told her I could fax it to her. Very nasty woman. Tony needs to come back and show her customer service.
The car starts to shake at 60 mph. Had the car only a week. I'm at tire kingdom in Apopka because my friend didn't feel safe in my car. So the tires were all different sizes and splitting. So I called to let them know what was going on. So the person I talked to when i called he told me that they had the car for 2 months and drove it on the highway and it never shook. My response was "So your calling me a liar" very upset about the situation.
I have recommended this dealership in the past but will not anymore. They changed hands to a SONYA and she is horrible. I myself have purchased 3 cars from them and Tony would treat you well bu SONYA is another story. Good luck to all if you deal with this woman.
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