Very disappointing experience with Wetzel. I brought my vehicle in for a routine oil change, and was told the drain plug threads were stripped and the oil pan needed to be replaced. The biggest issue? Wetzel performed my previous oil change six months and roughly 4,300 miles earlier. No other shop touched the drain plug between those visits, and the vehicle never leaked a drop of oil or showed any signs of leaks whatsoever. Wetzel immediately denied responsibility and claimed the damage must have already existed. Which makes no sense because it wasn't a problem the last time they did the oil change. An independent shop later replaced the oil pan and stated the threads appeared to have been recently stripped, which directly contradicts Wetzel’s explanation. What made matters worse was the complete lack of accountability afterward. The service manager dismissed my concerns, and repeated attempts to reach the GM and Finance Manager resulted in no meaningful response or callback. I even tried going in person. Mistakes can happen. What separates a reputable dealership from a bad one is how they handle them. Wetzel chose to deny, dismiss, and avoid the customer instead of investigating the situation or standing behind its service. If they showed any signs of ownership and responsibility, or even general courtesy, this review would have been completely different. Based on this experience, I would not trust Wetzel with my vehicle and cannot recommend doing business with them. I can no longer trust any Wetzel dealership in Richmond if this is how they do business.

The car they had listed was a lead generation listing. They started trying to send me emails and listings about other cars which I was not interested in.

Dillon Burch was very helpful and gave me communication and knowledge of vehicle. He tried very hard to satisfy.

The responsiveness was superb and the service was also. The vehicle was ready when we arrived and the financial dept was very well prepared. We were offered extras and options but never pressured. All in all a very good experience. The 80 mile trip was worth, we would recommend this dealer and personnel to anyone.

In all good faith, I bought a 2017 Honda Accord Touring. When I spoke to various people at the dealership about the low mileage I was getting (the reputed excellent mileage one of the prime reasons I chose a Honda), I was given a variety of reasons for this low mileage, mileage no where near what Honda said I should be getting. None of the explanations helped increase the mileage. Finally, I sent a registered letter to Mr. Wetzel about this problem. He never had the courtesy nor the honesty to reply to my letter. LET THE BUYER BEWARE. If something is seriously wrong with your car, in all likelihood, Mr. Lynn Wetzel is going to do everything he can not to respond to your problem since it will be money out of his pocket. In my experience, he refused to deal honestly and ethically with me. CAVEAT EMPTOR.

Needed some advice on how to fix an error code on radio. Spoke to Jim Snyder and he gave me clear easy to understand instructions. Then his direct number to call if I had any problems. He is always cheerful and makes visits and calls pleasant. I appreciate the great service!!!!! Would definitely recommend to friends and family.