2600 W Maple Rd.
Troy, MI 48084
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Although my Ford bronco was not purchased from this dealership, but instead suburban Ford 3 miles away, I was at the dealership yesterday for a soft top roof issue in which they charge me one hour labor to put the roof up. This is not the main issue. While the car was in service, they suggested I do the work for the three recalls, one of which was replacement of the rear camera. Because they had previously lost the lock that would remove the tire from the rear door, they claimed that suburban has a different locking mechanism and that the only solution was to cut off the lock from the back door to remove the tire. They charged me well over $100 for that to happen. I address this issue with Kol, the sales manager and he told me this was the only option. I talked to the other dealerships today and was told that they simply wanted to do my Ford recall work and would’ve never suggested the simple remedy which was to drive 3 miles to get a copy of the master key from suburban or have suburban. Do the recall work. I will never do anything or buy anything from Dean Sellers Ford in the future. They have lost me as a customer. I am also now driving a car with a missing lock so my rear tire can easily be removed and stolen.
We had a good experience at Dean Sellars Our sales person was Andrea. She was very knowledgeable and worked to get us the best deal.
Clean, friendly and efficient dealership! Everyone was so helpful and knowledgeable. Great variety of vehicles to choose from.
Been going to Dean Sellers for almost 20 years and Carol Kelly has always been my sales associate. The leasing transactions have always been easy and I always leave having my monthly payment much less than I expected!
Outstanding service, Briana was great, knowledgeable, and friendly! I will definitely continue servicing my vehicle at Dean Sellers!
excellent service Carson was excellent, and the people were determined to help me and get me approved. Everyone was professional and kind overall it was an awesome experience with them and if you're in the market for a vehicle, they're the best
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