This service center is sloppy. I took it here for an oil change. 800 miles later I had my car towed after a check engine light came on and my oil dipstick was practically dry. I was concerned they hadn’t done the oil change or hadn’t put the correct oil in. The only reason I took it back there was on the off chance that they had done something incorrectly and needed to fix it without charge. I was told the issue was my oil pump sensor and I agreed to have them perform the work. They said they would order the parts and update me when they came in. 10 days later I called them for a status check. I was understanding that it was towed on Christmas eve and New Years day was the follwing week. I knew there would be delays and wasn’t worried, just wondering. While I was put on hold to check on the parts I got an automated text that my parts had come in. The person who got back on the phone apologized and said the parts had come in the day before and had not been checked in yet. The next day I was told my car was ready. It was a little over $1800. I went to the service center, picked up my car, and drove about a block away and the engine overheated. After four attempts to call service with no answer, I called sales and explained that I was stranded and needed someone from service on the phone. He put me on hold for about 30 seconds and then the line disconnected. I called a Lyft and had them take me back. When I got there I saw the same service advisor and explained what had happened and he initiated a tow to bring my car back for service. They got back to me the next day with an estimate. My thermostat was toast, and that’s totally understandable given the issue with the oil burning off. However, a simple test drive after they replaced the sensor would have done the same thing to them without me having to face the issue and getting stranded on the side of the road. I got a block away in cold weather and it overheated. There’s no way they test drove it. I got another message that day (Thursday) letting me know my parts had come in. By the following Tuesday I had gotten no updates on my car so I called them on Wednesday (a full week after it had overheated on me and 6 days after my parts came in) to get an update. I spent 15 minutes on hold before I had to hang up and get back to work (because I have repair bills to pay). At present I still have no idea what the status of my car is.

Like Many I wish I could leave ZERO stars, in 2020 I was talked into the "OIL service plan" and I used it 1 time.. and then they tore down the service center and OIL changes became a day long ordeal so I complained and they paid for 1 (exactly 1 external oil change) and I have done 7 on my own NOW, so the 2 OIL changes I got average about $200 each (even for a dealer a bit pricey)... I had 1 complaint in for service steering wheel was popping they spent all day on it returned it with the POP and the steering MISS aligned, so I had to return it another Day to have that fixed, NOT only will I never Buy another carfrom them I will TELL everyone how bad they are.

Purchased a car in July 2024, buying experience was fine, but service since has been terrible. Communication is terrible! We have taken the car in for a few things and not once have they called to tell us the work was completed. Last Saturday they replaced a weather stripping but never checked if it solved the problem, which it didn't. I called and they told me a supervisor would call me back, which they didn't and I will know have to take another Saturday to try and get the issue resolved.

My partner and I had traded in our commuter car and purchased our first electric vehicle from this dealership from Larry in early November 2024. When we came to pick up the car we were told by Larry that there was some damage to the roof from hail and then were assured that the service department would call us in a few days to make the repairs. We trusted this would get done but we were never contacted to by Hyundai to do this. About a week after we had purchased the Ioniq 6, the car had stopped charging after only using Hyundai's charging partner Electrify America to charge the car. We took the car back to the dealership 3 weeks ago and ever since then we have been struggling to get real updates from the service department regarding the next steps and what is wrong with the car. Many times they had promised they'd call us with updates and then fail to circle back to us. We called today after spending nearly 3 weeks without a car to commute to work and run errands for our family and they had promised to assist us with a loaner vehicle while we are waiting on our car to be fixed (root cause of the issue is still undefined). Still we haven't received any update from the service or sales or rental car departments. I was promised superior service, support, and pricing to Ken Garff dealership by Larry and I have never regretted listening to sales pitch as much as I have now. We have now spent hundreds of dollars on a rental car to replace our commuter car. We are still making payments to a car we have no access to. This has been a nightmare to handle, and we have still received no next steps. Please consider going to another dealership that is worth trusting.

Wish I could do a lower rating. Had to have my car towed into murdock of Murray on the 15th of November. Met the tow truck there. My son went with me. Was asked to give my information to someone in the service area. Was told someone would be in contact with me on Saturday. Nothing. Monday Nothing until I called. Was given the run around. Was told a manager would call me. They had no record of my car. Couldn't find my car. No manager call. Called Tuesday again. Asked to talk to a manager. Was belittle by him. He said they didn't know where my car was. Asked questions like are you sure you brought it to the right dealer. I'm not dumb. My son got involved and now they can find my car. Lied and told my son they called me to say the car was found. No such call. Manager was rude to me. I've been in before and been treated the same way. I feel that as a woman I was treated disrespectful. As soon as my son was involved it was a total different story. They didn't offer me a rental which was in my agreement. There has been no contact from them. Was told last time I went it for an issue it wasn't in the warranty. Now looking at my warranty it should have been. After an oil change was told I needed to do certain things or they would honor my warranty, was belittled that day too. When i told him of my brake issue he said sound like you were taken advantage of. My son was looking at vehicle there and I was ready for a trade in for a new one. It won't happen. I have talked highly of the the car and service when we bought our car there. My talk is different now. Two bad experiences, nope a third won't be happening.

Horrible service at the service department. Took them over 2 hours to even start our oil change after our scheduled appointment. Seen many people come in after us and leave before. We will no longer be buying another vehicle from here.