1600 NE Airport Rd
Roseburg, OR 97470
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Before you buy a car or truck here, try getting a hold of their service dept. I have been trying for a week and they haven't once answered their phone. Or returned a message. I would give them zero stars if i could.
This is the worst customer service I have ever received. Constant lies and misinformation and eventually just refused to talk to us at all the entire time they had our car in for a recall that THEY scheduled. I had to call a different dealer and had my car brought there just to get it running again. DO NOT GO HERE!
Great staff and service. I got a fair trade for my car and love the Ram 3500 that I purchased.
If you want to be lied to, jerked around and experience the worst customer service ever then this is the place for you!
What a horrible place for customer service and repairs. “Misdiagnosed” our vehicle, aka- ran out the warranty. Either refusal to fix, or ignorance in their service department. Neither is acceptable. Now paying for a non-running vehicle. GM won’t return calls, emails, is never “in” the office. Shame on them. Someone who knew nothing about vehicles could have told them clutch and transmission were bad. Yet they put bandaids on until the warranty ran out, then they suddenly “found” the problem.
Great dealership to purchase a vehicle from. Fair price, great service and professional employees. Was a great buying experience.
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