The service I received for my Pathfinder at Van Horn Nissan Stevens Point was excellent. My service advisor, Brian, was great to work with. Even though the initial estimate took about 3.5 hours, he kept me updated throughout the process, which I really appreciated—especially since the issue was complicated. The part that needed replacing was on the expensive side and had to be ordered, but that wasn’t on them. I was grateful they provided a loaner vehicle, which made it much easier to go a week without my car. Overall, I felt well taken care of and treated fairly from start to finish. If you need service, I’d definitely recommend Van Horn. And a big thanks to Brian for making a potentially stressful situation much smoother!

I had an issue with my truck at another shop when they tried to apply the extended warranty. I went back to Van Horn in Stevens Point. I spoke with Blake Dillavou, who referred me to Mr. Gelnetske, their GM. Within ten minutes, we spoke to Brian in the service dept. Brian said they will do an inspection and will get back to me. Within 24 hours, Brian got back to me and alluded to a few additional problems, saying they were all covered under warranty. Brian is extremely knowledgeable about Ford, which was a huge help with my truck issues. At the same time, Mr. Gelnetske ensured I had reliable transportation until my truck was repaired. Brian, keep me informed of the status of my truck, and it was fixed within a week. I couldn't be happier with the outstanding customer service at Van Horn in Stevens Point, WI! Thank you!

I could not have found a better place to purchase my car. Van Horn Nissan Stevens Point was more of an experience than I could have asked for. There was no pressure felt and they worked with me to ensure that I felt safe and comfortable in my car. There was no sense of judgement and they made sure any questions I had were answered and explained thoroughly. Totally changed my mind about dealerships. Oh and Free Oil Changes for Life!

This was hands down the best car-buying experience I’ve had in over 30 years of purchasing vehicles. The entire process was fair, straightforward, and incredibly quick. I got an excellent deal on both my new car and my trade-in. I drove all the way from Plainfield, Illinois to Stevens Point, Wisconsin because the team at Van Horn Nissan treated me with honesty and respect and, most importantly, kept their word. That kind of integrity is rare in today’s market. If you’re looking to buy a car, don’t waste your time anywhere else—go to Van Horn Nissan of Stevens Point. They truly set the standard for what a dealership experience should be.

Brian was very knowledgeable of vehicle maintenance alerts and gave excellent points on what to expect when warning lights come on and dud a through inspection of tires belts and fluids and advicedxall functions of a new vehicle were ok

Service team is very knowledgeable and professional. Brian listens to my concerns and keeps me informed.