N88 W14167 Main Street
Menomonee Falls, WI 53051
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This was one of my best truck buying experiences.The salesman was very laid back and noligible of what he was selling. The whole process took less than an hour. The truck i bought had small problem and the dealer took care of it with no hesitation. Will definitely go back. The dealership changed names it is now International Autos
Called this dealer to see about a car. Sales manager was rude. They need to learn how to talk to customers. I am in service industry for over 10 years and was shocked that sales manager Ted can be so rude to customer. Will not buy or do anything with this dealership.
First off I've been going to this dealer for nearly 20 years. I'm done. Recently purchased a car and the salesman was super rude to me. Without any nicety, he asked what I was looking for and then IMMEDIATELY made it clear, VERY CLEAR, he wasn't going to move on the price. Okay well. I know now to never purchase a car from this place again. It wasn't the price I was concerned about...it was his attitude. Secondly, the service department. What a joke. The technicians are sloppy and make it clear based on their work that they could care less about your car. Oil spilled inside engine compartment, etc.. Sometimes work is incomplete even after asking them to do something specifically or worse yet they break something else when you brought the car in to fix something else. I'm here to get my car in a better state not a worse one. Attention to detail is seriously lacking. Service people are rude, and disrespectful to others and to customers. I literally will drive 50 miles to get my car serviced else where from now on. EVS is terrible. The female VW service consultant (forgot her name) and a VW tech called Josh were the reason for my service woes.
I bought a Volkswagen Golf TSI to replace a VW Golf Diesel that I turned-in as part of the VW buyback program. The EVS salespeople were professional and answered all my questions. EVS did not have a Golf in stock in the color that I wanted and none were available in the local area. So, they found a car about 300 miles away and delivered it within a few days. After I took delivery of the car, the sales manager made sure that certain VW accessories (which arrived a few days later) were promptly installed.
Worse Care Buying Experience Ever.... This has got to be the worse car buying experience I ever had. The Sales person was quiet and distant throughout the whole transaction, which left me and my wife in the dark with what was happening. We did ask a few times for updates to where we were in the financing process, but they simply just took my driver’s license and told me that they will get me when the finance representative will be ready for me. That took a good two hours of us sitting, and throughout the whole time waiting, the sales representative only checked on us once. The next day, I looked over the paperwork and realized that they switched the wrong plate number to my car, did not add my wife to the title, and titled it at the wrong address. Again, we were left in the dark for almost two hours waiting and no one ever went through the paperwork to confirm that everything was correct before we signed. Yes, I should have looked over the paperwork more closely, but they kept us waiting so long that they were already at closing time by the time we met with the finance representative. So, the signing of the paper work was rushed through. When I called the sales representative to tell her that the information on the title was not correct, she had the nerve to tell me that if I would have bought the car the day before when I first saw the car, she would have more time with me. Apparently she was too busy to help me the day that I did buy the car (the sales representative was only help one other customer and the dealership was almost empty). They did update the plate number, but they were not willing to update the title with my wife’s name or address. The sales representative simply stated that they are not able to do that (with no explanation why). Again, the worse car buying experience ever! CV
Worst dealer service experience in 30 years! First took them over three weeks to respond at all despite VW America getting involved, and then when they finally did the return work tried to overcharge by over $200! They send you e-mail asking for feedback and then when you ask to be contacted they never do. Terrible experience.
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