Excellent dealer. I traveled a long way to see a car there. The online listing was accurate, description and photos. The car was very well prepped. They gave me the full service history as requested. The pricing was reasonable, there were no hidden fees, pumped up charges. The staff are trustworthy. I would travel a long way to do business with them again.

my windshield wiper on my Mercedes GLA250 broke during a car wash-I was quick to call Universal [no auto parts store carries M]-& within 24 hrs I was happy to have the correct fit. They were open when the dealer wasn’t,. Universal has also taken care of my previous Mercedes maintenance. Their expertise workmanship & personal manner makes me one satisfied customer!

I have known Mark and his family for years and had always heard the greatest things about their customer service and honesty. Recently, I worked with Mark to buy a beautiful Mercedes and I can tell you that every high expectation I had was met and exceeded. If you're looking for an honest salesperson and for great customer service, or if you just like spending time with really good people ... I would highly recommend Universal Imports!!!

Very honest and forthright salesperson was extremely easy to work with and he was always reachable for any questions I had. He delivered everything he promised. Our deal included having the wheels refinished and now they look like new! We truly felt treated as valuable customers. Our best car buying experience ever!

Very good work done to vehicle and very professional. Would go there again for setvice

Erin Kain with Universal Imports of Rochester was absolutely wonderful to work with. She made us feel great about purchase and would highly recommend them. I will be a return customer.