I would give this dealer a 0 if I could. My husband who is a disabled veteran and I purchased a 2021 Ford Expedition from this dealer on May 10, 2025. We paid to ship our vehicle to them in exchange for them shipping our new vehicle to us. Once they picked up our trade in on May 16, 2025. It has been a nightmare. We have been met with constant lies that they were shipping the vehicle for over a week. After a week, it needed repairs. Finally, we flew down from NJ to ATL to pick up our vehicle. They refused to release the vehicle to us saying it needed repairs. They offered to cancel the deal. To this date, after several phone calls and emails with no response. They have neither cancelled the 47k contract, returned our trade in or paid for expenses. The finance company stated they already dispersed the money to them. They have left us without a car and no accommodations for it. I am still on the hook for the loan. This has been a complete nightmare for us.

Purchased a vehicle from this company and within 24 hours it was in a garage requiring major transmission work. After going back and forth with them for 9 weeks they eventually cut me a check for $300 towards a $4400 repair bill. I would not go back to this company if it was the last car dealer on Earth and I strongly recommend that you think twice before doing business here.

Falsely advertised condition of vehicle and I had costly repairs after delivery. I chalk this up as my loss for purchasing the vehicle only through video call which was not sufficient for me to identify issues that cost me a little over $2,200 a week later after receiving it. My next issue was the lack of communication after calling, texting, and emailing everyone from sales to my sales representative to the title office only to finally get in contact with someone after calling every hour on the hour about the expired dealer tag. I will tell anyone purchasing from here, they have a large election of cars so I will chalk this up as maybe this old vehicle just got lost in the bunch and wasn't thoroughly inspected. However, the lack of communication for something as simple as vehicle title and registration was gross. They will not get the grace from me on that as it almost feels like I was intentionally dodged, possibly with them thinking I was calling to return a vehicle or be a nuisance. That was not the case and I hope they deal with the repercussions of a lost customer and bad review.

Falsely advertised the condition of vehicle and sent the vehicle to the customer needing mechanical repairs.

Didn't come to an agreement on pricing, pricing is high for auction cars resale, communication is good though, knowledge about what is sold is limited.

Chad the manager at Automax Atlanta in Lilburn GA has NO integrity , no morals, no certified mechanic on site and zero customer service skills. He sold my college aged Son a used car with limited warranty but said they would fix the catalytic converter after check engine light came on the day we drove off the lot. They "fixed" it alright, after the check engine light continued to stay on, took to an offsite certified mechanic who stated it would cost 3500$ bucks to fix it right after Automax 'mechanic' butchered the engine. put in a faulty used catalytic converter, now it shows melted wires, a destroyed heat shield, damaged AC and many other destroyed engine components. I am so mad and upset and cannot believe how they took advantage of my Son and stole his hard earned money. I don't know how Chad the 'manager' sleeps at night!! Thieves, butchers and inhumane individuals !! BUYER BEWARE STAY AWAY !!!