I purchased a brand new 2025 Jeep Wrangler on February 12, 2026 from CDJR of Seminole County. At the time of purchase, the vehicle had visible issues, including multiple bent radiator fins and a scratch underneath the driver-side door frame. Because of these issues, the dealership included two items on a signed “We Owe” form as part of the sales contract: Replace/Fix the radiator with the original factory part due to bent radiator fins Repair the scratch underneath the driver-side door frame These repairs were explicitly written into the contract and were a deciding factor in my agreement to proceed with the purchase. After taking delivery, I followed up multiple times to schedule the agreed repairs. On February 27, 2026, management informed me they would not perform the repairs. I was told the radiator “has nothing to fix” and that the damage is cosmetic — despite the fact that replacement/repair was clearly documented and signed at the time of sale. A signed “We Owe” document is part of the legally binding purchase agreement. Refusing to honor it after the vehicle is sold raises serious concerns about contract integrity and dealership accountability. I want to be fair and transparent about the staff involved: • Salesperson Wilmer Pena was patient, professional, and helpful throughout the process. I genuinely appreciated working with him. • Unfortunately, my experience with Finance Manager Hairo DeLaCruzPerez was very concerning. He initially presented me with a contract that had a blank “We Owe” page, even though multiple repair items had been discussed. When I pointed it out, I was told to sign first and that it would be filled in later. That is not acceptable contract practice. The interaction was also unprofessional and dismissive. Buying a brand-new vehicle should not involve having to fight to enforce written agreements. I expect dealerships to stand behind what they put in writing. I hope CDJR of Seminole County reconsiders its position and honors the commitments made at the time of sale.

Cyrus Winget took care of us. He was kind, attentive and knowledgeable through the entire purchasing process.

I knew what I wanted and they made it happen.Friendly Staff and never felt Pressured.

Love this dealership, it’s always clean, people are friendly, and always a great experience. Never feel pressured into anything. Just bought my 3rd vehicle from them and highly recommend.

Buying was ok I walked in with cash in hand and made a deal fast. Surprised at how long it took since the deal wrote itself. Pamela took care of my needs, definitely recommend her.

Brandon did a great job. Very professional and a good listener to what I was looking for. Worked very hard to make sure I was 100% satisfied… will recommend Dealership and I will be back also ….. tks Tom