Spencer is always pleasant to work with and takes care of me every visit. He embodies excellence and professionalism.

After a frustrating week working with another dealership, I ended up purchasing a beautiful CX-5 from Germain. It started in online sales. Since I was weary of the whole retail sales approach, I decided to just buy a vehicle online. Almost ready to press submit, I did have a few questions. Regan in online sales called and began answering them with kindness and clarity. There was still something not quite set so she referred me to Derek, general sales manager. He called and, with confidence, promised me he would resolve the query and restore my Mazda experience to a positive one. Within 15 minutes, Derek presented me with a great deal on the my favorite car! The next day I had the keys! Thanks to Keryon on the sales team, for your friendly, yet professional, help prepping the car, test driving showing all the features, and making me feel comfortable with my purchase.

On time and friendly service team. I’ve always had positive experience servicing my car. Thanks to the team today who went above and beyond with a coffee spill as I was leaving from my oil change.

I wanted to provide an update to my previous review. After my concerns were brought to management's attention, the dealership manager personally stepped in to assist. He took the time to investigate the situation, locate my vehicle, and provide a more accurate delivery timeline. He also acknowledged the inconvenience caused by the delays and lack of communication and offered several complimentary oil changes as a goodwill gesture. While the initial experience was frustrating and did not meet my expectations, I appreciate the manager's efforts to address the issue and work toward a resolution. In the end, the dealership was able to correct the situation and get me into my new Mazda. Now that everything has been resolved, I am enjoying my Mazda and am very happy with the vehicle itself. Although the process got off to a rough start, I believe it is important to recognize when a business takes responsibility and makes a genuine effort to make things right.

Real people with real genuine care for customers I am a brand new member of the Madza family. I was looking for safety and comfort while maintaining good financial stewardship ... and found a whole lot more to be thankful for with Germain Mazda of Columbus. Keryon, my sales associate, was such a joy to work with during this whole process. I first met him when I came in for a test drive and later on discussed details of purchasing. It was like meeting with an old friend. Not once did I feel rushed, neglected, or pressured. His kindness and follow-up was a determining factor in my choice of dealership. Communication with Keryon was respectful, informative, honest and very comfortable. He followed up quickly with any questions or requests I had, let me know what he was actively working on, and even apologized for and kept me aware of any unanticipated delays. Morgan, the sales manager, made sure I was taken care of during this whole process. There was a brief unintended clerical error that she promptly corrected that inadvertently resulted in a misunderstanding on my part. It was dealt with in a respectable and non-judgmental manner to my benefit, without me requesting the offered solution. It was so refreshing to have a car dealership look out for my best interest. I met THE "Mazda Mike", general manager, who was very kind and personable. He took the time to get to know me and make sure all my questions were answered even though it was very busy at the dealership. Every employee that walked by offered a kind smile and asked if I needed anything while waiting comfortably at the dealership. I really felt genuinely "welcomed into the family". Germain Mazda of Columbus advertises the best price in Columbus. I can attest this is a true statement and not just a gimmick! I am absolutely enjoying my new Mazda CX-50 hybrid and all the features of the Premium plus trim-I highly recommend working with this dealership if you are in the market for a Mazda!

Excellent Customer Service. The technician went above and beyond, including servicing a recall that I didn’t even know about. The technician found the problem, it was a wire harness that wasn’t hooked up to the center console. He plugged it back in the control center worked. Put everything back together better than I had it. I went to pay and they didn’t charge me. I was so happy because that day that I took my car in was my birthday. I can’t express it enough on how happy I am with the service that I received.