Kella McCall was my sales person & she was very Prepared & Professional at her job! I Would Highly Recommend her to anyone looking for a new or used car or truck! Very Impressive Young Woman! Thank You Kella!

Absolute crooks in n the service department telling me I had two critical services that needed immediate attention when I was getting my oil changed and my vehicle didn't need either of them one service is a scam and the other I had done within 4000 miles 8 e been in the automotive business for 25 years and the average person who did not know much about vehicles would have had these services done because of how they were saying they were "critical" and needed "immediate" attention it's just crazy how dishonest this place is and extra charges they slip into the invoice without any explanation Vadar in Brunswick is a joke they should be sued

Vaden Dodge Jeep Ram in Brunswick Georgia is, without a doubt, the worst service department that I have ever dealt with. They are liars. If your only other option is to drive to California not to have to deal with these clowns, do it.

Yesterday I was traveling north on 95 from Florida to North Carolina. A trooper had his lights on and I made the mistake to pull off immediately to the left side of the 95. The trooper passed me and turned his lights off. I hit a road hazard when I pulled off and bent the rim on my tire. I had three show dogs in my dodge caravan and myself. The jack in my emergency kit was not safe enough for me to jack my van up to crawl under it to release my spare tire. Four roadside companies would not assist me because of the dogs and my location. After hours I found a man that would assist me for a large amount of cash. Once safe, I drove to 4 different tire and rims shops. The fifth location was the Chrysler's dealership in Brunswick, GA. The first person I met was Johnathan from the service department. This man helped me immediately. He understood how important the dogs were to me and allowed me to keep my van running in the service area. Johnathan told me he had good and bad news. My rim is 1600 and could be there in a day. He also had a van in the back he could take the rim from that would not match but I would be able to get the dogs home and take care of everything from home. I do not know one dealership that would not take advantage of the situation I was in to make a sale. I would drive cross country to give this dealership my Business. My heart was devastated when the trooper past my van and left me on the side of the road to save himself a little time. Johnathan and the entire staff was kind and it was not about a sale. It was about getting me home safely. I will give this dealership my loyalty forever. I will purchase my vans in the future from them no matter where I am living because in a time when they could have taken advantage of my situation they only wanted to help me. I can’t thank them enough for everything. If you need your vehicle repaired please keep them at the top of your list and shake Johnathan’s hand because this service department is truly here to help people.

Service center at Chrysler store is completely unprofessional. They have had my vehicle and not communicated at all with me or my insurance. All calls have been met with promises to have management call back and yet no one calls. When management finally called back , they assured me it would be addressed and they would follow up with me. I have not heard from them in over two days and they have not returned any of the calls from me, my wife, or my insurance.

We dropped off the car on December 21, 2023, understanding that the service department wouldn’t address the issues immediately. Though they couldn't schedule us until the end of January, they offered to squeeze us in earlier if we could drop it off sooner. Finally, on February 1, 2024, we picked up the car. The experience was far from satisfactory. Multiple times, when we managed to reach our service advisor, she promised to call back later that day or the next, but we wouldn’t hear from her for at least a week, sometimes even three. Each time, we had to call for updates. When we finally retrieved the car, the windows and door were fixed, and they replaced a wastegate solenoid for the turbo issue. However, the major problem of squealing at startup remained unresolved. Despite providing detailed instructions to duplicate the issue, they failed to do so. The problem with the turbo also showed back up on the drive home. Even after our second visit on February 6, where I left an extensive note on the issues, they still couldn’t replicate them. They claimed to have only one technician for their entire workload. Over the subsequent weeks, our attempts to reach them were often met with silence. Finally, they managed to duplicate the squealing problem and suggested replacing the serpentine belt, but they couldn’t replicate the turbo issue. However, upon picking up the car on March 1, 2024, the turbo problem resurfaced during the drive home. It took over an hour and a half to reach the service advisor, who couldn’t confirm if the car was safe to drive. We were given the option to tow it back at our expense with the understanding it would be months before they got to it again. When we got the car home, we discovered damage to the underside due to improper lifting, the rear hatch inoperable and issues with the front passenger door not locking and unlocking properly. All of these are things they worked on. Despite our efforts since December, the problem remains unresolved. We strongly advise against dealing with Brunswick Hyundai, Chrysler, Dodge, Jeep, all under Step One Automotive Group. They’ll return your car in worse condition with no recourse.