I wouldn't recommend their service department at all. We had to tow our truck 175 miles on a trailer to a dealership that could work on it, only to be told the repair wouldn't be covered under warranty (a separate issue with Dodge) and were quoted nearly $6,000 for the repairs. We decided to pick up the truck and take it elsewhere since Dodge refused to cover the fuel system problem under warranty. When we arrived unannounced, we found the truck hadn't been moved, the cab was unlocked, the hood unlatched, and the diesel injector lines were left open after sitting on the lot for two weeks. We ended up paying $800 for "diagnostic testing," "labor," and parts (a line that wasn't broken when we brought it in) just to get the key back. The truck still wasn't running as they were waiting for us to approve the $6,000 estimate to start repairs, so it had to be winched back onto a trailer to haul it home. My husband, who isn't a Certified Mopar Mechanic, ordered the parts and repaired the truck in under two hours for less than $400. So, beware--the Service Advisor and Technician seemed more interested in helping themselves to our wallet than helping us.

Absolutely thee most incompetent group ever assembled in a service department! I went in to get the most common problem on a Rubicon fixed, the rear locker module. First they lied to me on the phone saying they had the part in stock. Then when I bring the Jeep in they have no idea of what or where that module is! They call me hours later to tell me that i need to tear out my rear seat delete and all my equipment so they can get to ???. The module is inside the rear differential! I told them to forget it, I'll go elsewhere where they have a mechanic that at least knows where the parts are! Then, after telling me that they can't diagnose the problem because of my seat delete they try to change me a diagnoses charge! STEER CLEAR!

Took my Jeep in for an oil change. I leave the dealership, two minutes later my check engine oil light came on, my Jeep made a grinding sound and I lost power. Check engine light came on. I turn around at Harkins, made it back to the dealership, let them know. Turns out they didn’t put the o-ring back in correctly which folded over. Oil got into the hose and out onto the engine and into the filter.

Shane in service dept was really helpful and kept us updated on the repair of our 2024 Jeep JL which had to be towed to Flagstaff after it lost all of its electrical power.

Service Department had done our Oil Changes ever since we bought the 2018 Ram 1500 from there. They tightened the oil plug so tight it wouldn’t come off. And they rotated the tires tightened the Lug Nuts it wouldn’t come off. And the inspection they never checked the Antifreeze the dip stick still had the factory plastic on. We scheduled an appointment and 4 hours later they got to the truck. That being said we decided to take it somewhere else. Very Pleased Customer!

Watch out folks, especially elders! Planet Dodge sold a new vehicle to my elderly mother and clearly that she wasn't able to afford in the first place (by Mr. Nez). She had a trade in which she was upside down on it in the got go. She was only given $15,000, owing $12,000. Then she was required to put down $10,000, which now she only owes $2000 on the upside down trade-in. At the end, she ended up with a payment of $700+ monthly which she clearly wasn't able to afford. Taking the vehicle back, she was required to pay $14,445 for the vehicle and the mileage was only 900+, by Mr Bart. No consideration for elders. Her paying additional $12,000+ was literally robing an elderly. Money-eyed dealership. Just an FYI! I'm going to do a Google review as well.