This was the absolute worse experience of my life! DO NOT BUY A CAR FROM HERE! I came in and paid 2200 for a car after tax and insurance I was 6k in and didn’t have the car 2 hours before it messed up. Returned the car and the manager tried to get me to spend more money and would only give me $1000 back on the car HE SOLD ME! This place is absolutely despicable! DO NOT DO BUSINESS HERE

I recently purchased a used Mercedes from Westside Hyundai in Florida, and my experience was nothing short of a nightmare. After paying $2,000 on December 14th, I wasn’t approved to pick up the car until Monday, December 30th. I had arranged for a transport company to pick up the vehicle on Friday, January 3rd, but was told by the dealership that the car wasn't ready. The Sales Manager explained that it was still in service, working on the sunroof, and would be ready the next day — not taking into account that these transport companies have specific timeframes for pickup and delivery. The next day, the driver arrived only to be kept waiting for over 3 hours before the car was finally released. The vehicle was delivered late Sunday night, and when I inspected it, it was immediately clear that the condition of the car was far from what I had expected. The vehicle was riddled with multiple scratches, the radiator was badly damaged, the sunroof was nonfunctional, and key parts like the gas door and tow cap were missing. None of these issues were disclosed to me at any point during the sale. The next morning, I began examining the car more closely. The sunroof was broken — if it’s hot outside, the interior gets unbearably hot because the sunroof won’t close. The radiator was severely dented, the music system doesn't work at all, and overall, the car was in terrible condition. This vehicle should never have been sold in such a state. Since then, I’ve been trying to reach the Salesman, Sales Manager, and GM to address these serious issues, but after multiple calls every single day, no one has responded or taken any action. This is especially troubling considering I bought the vehicle to use for transporting my one-year-old baby. I would strongly urge anyone considering purchasing a vehicle from this dealership to stay far away. Their lack of communication, dishonesty about the car’s condition, and failure to address serious issues after the sale is unacceptable. Do yourself a favor and avoid Westside Hyundai at all costs.

I recently brought my vehicle to the service department at Westside Hyundai of Jacksonville, and my experience left me deeply dissatisfied. While I understand that dealership services can come at a premium, the pricing here was shockingly excessive—nearly 300% higher than what I ultimately paid at an independent shop. Specifically, I was quoted $9,500 to address a full list of repairs, even though I had only asked for a specific issue to be fixed. Worse, the quote included inaccurate recommendations, such as replacing both license plate light bulbs and brake bulbs when only one of each was faulty. For context, I purchased all four bulbs for $9 on Amazon, while the dealership quoted me $237 per bulb—a total of $474 for what should have been a minor fix. When it came to the actual issue I brought the car in for, the dealership quoted $2,500 for the repair. However, after taking my car to a trusted independent shop for a second opinion, the issue was fixed for just $480, and the car has been running great for over a week now. Additionally, the staff showed a noticeable lack of empathy and people skills throughout the process. It felt as though their focus was more on upselling unnecessary repairs than genuinely addressing the customer’s needs. To summarize, this service department overcharges significantly, provides questionable estimates, and lacks the customer-focused approach one should expect. I strongly recommend seeking a second opinion before agreeing to any work here. Please also note that I was charged $230 to be treated in this way!

This dealership is ridiculous. I tried to buy a car and they use some generic email and several people email you. They do not communicate with each other. Waiting for a quote since last week. Then this morning ‘oh wait until I settle in’ and I will send you the quote. Then after several emails a different salesperson says the car was already sold. They use generic mailboxes and AI and they do not communicate. Please stay clear of Sarah Hall and Darnell Cummings.

Worst ever had appointment for recall on trunk latch sat there for 15 minutes told me they didn’t have the part. Made another appointment for 7:30 am sat there until 10:00 am car still had not been looked told them to give me my keys had another appointment to go to. Guess if it’s a recall gets pushed to end of the line so good is an appointment. If I could give zero I would but will not be back.

Amazing dealership, friendly staff, and a great General Manger who greets everyone. Great a great deal too 😎