First I would like to say we began using Thelen service in 2009 and were so happy with their service we used their body shop and went on to purchase a new 2018 Sedona from them. Unfortunately they are not the dealership and service department we were so happy with today. We had the service department troubleshoot and replace both headlight bulbs on our 2018 Kia Sedona. When we had to drive in the dark my wife noticed the driver side light was aiming at the ground. After spending around 150.00 I ended up making the proper repair myself. Then our window on our van was stuck in the down position and it was the actuator that was bad. They told me the cable was stuck inside the motor. I asked for my parts and they took their time finding them. There was no possible way the cable could be stuck in the motor. Per 2 other Kia service departments they stuck us for $400.00 plus in in needed repairs with no consultation. Then after the review phone call and my conversation with the service manager I was going to have the opportunity to receive a call from Mike Thelen which to this point he has not reached out to me.

With the purchase of my new Kia the people at Thelen made it a seamless and very easy process to purchase a new vehicle. Hollie was great to deal with.

Worthless after you buy a brand new car. They won’t help you with a single thing. Don’t bother. Go elsewhere for your own sanity.

My wife and I purchased a used Town and Country about 2 months ago as-is. Under two weeks later, a service engine popped on, was scanned and found a faulty EGR valve. This van had under 100 miles put on it by my wife and I before this happened. We were told that this van had no issues when we bought it. I refuse to contact them directly because of all of the terrible reviews. The solution is to fix the van that they sold me that couldn't pass an emissions test because it's illegal to sell something that got reset to pass an emissions test instead of actually being able to pass it.

I am a first-time car buyer, and I will not be taking my Jeep to this service again. They charged me over $100 for a diagnosis on my car that turned out to be misdiagnosed. I was there four different times in a single day to try to get my money back. They finally agreed to send me a check for the exact amount. I accepted that. However, four weeks later now I still haven't got a check in the mail. I go back in to find out what happened. Nobody knew about the check that was supposedly sent out the day of my service. Finally, someone writes a check for me and I leave with my money. I would have never received my check had I not went in today. This doesn't begin to describe the lack of customer service I received from Cody and Scott in the service department. I asked to speak with Scott, the service manager multiple times and was denied each time. He doesn't even have the decency to come out of his office and apologize for my inconveniences. Scott lets his service advisors take all the heat from customers. Don't be like Scott. I am proud to say I won't be returning to Thelen Chrysler Jeep Dodge Ram.

AVOID THIS PLACE AT ALL COSTS. It's a shame I can't give them negative stars for the headache, time, and money spent here with NO fixation of the issue. Took my vehicle (which I purchased from here NEW 6 years ago) in January 2018 to fix an issue. Was told what it was and that it was under warranty and was fixed with the $100 charge I was told was a service charge. Also had them fix a faulty door handle whilst it was in for service. Quickly found out that the problem was not fixed at all. Took it back and told them exactly (AGAIN) what the problem was and under what conditions it occurred. Was told later that day that they could not reproduce the issue and was given back the vehicle. Noticed how many miles they put on it (60) and asked them where they drove it, when the route I told them I had taken is ~40 miles. Numerous people have witnessed the issue. Was told since the check engine light wasn't on there was nothing they could do. FUNNY, since the check engine light wasn't on when they originally stated they fixed the issue in January. It is now April 2018, and not only is the vehicle horrible to drive (SAME exact issue), the check engine light is on. Called and asked for a manager to call me back. Scott, service manager, called me back and immediately raised his voice and had a snarky tone with me. I asked at different points in the conversation why he was speaking to me in that manner. He never lowered his voice. I had to again explain what the vehicle was doing (same issue). He stated they could not know what was going on if the check engine light wasn't on. I stated that originally it was not on and they claimed they fixed the issue. I asked if I could bring the vehicle in on 4/16. He stated no, I could bring it the following afternoon ( I work during the day). Informed him that would not work and can't they be flexible given it is 3 months later and the issue is still not fixed and worse than ever. Stated I could bring it in 4/23. Asked if he thought this was good customer service. He acted like he was doing me a favor. Asked if I could just have my $100 back since the issue wasn't fixed and was told "I don't have a check book." My reply: you're not making sense. Zero customer service. Argumentative rather than problem solvers. Also stupid. If you had an ounce of business logic, you'd not lose a prospective future recurrent customer and their family and friends over $100 and your complete lack of caring for the safety or happiness of your customers. Made an appointment at another area dealership and they are fitting me in tomorrow and dropping me off at work.