Purchased a brand new freedom travel trailer on August 9th as of today November the 13th 2024 still have not received tags each time we reach out it's a negative experience

My experience with this dealership has been NOTHING but a nightmare! 1) They sold me a "new" camper and told me three days later it was actually used. 2) They forgot to call me when it came in. 3) They forgot to order the parts for my tow hitch. 4) When they hooked up my camper and went over everything, they never told me to turn off rear parking assist. As a first time owner and never having towed anything (which they were WELL aware of) I should have been told this. When I attempted to park the camper my car kept braking itself causing the camper to jackknife. 5) There are multiple issues with the camper. The door won't close properly and often gets stuck shut. They gave me the wrong keys for the storage hatch. The toilet seat literally fell apart. The battery will not accept a charge.

My wife and I are first time travel trailer owners. We have recently retired and are extremely excited about doing some traveling in our new trailer. Our Salesman, Mike Piteo, Was very helpful with the selection preocess.He is very knowledgable and explained all of the functions of the trailer. Mike answered all of our questions and made the experience very good. Mike also resolved some minor issues we had after coming home in a timely matter. I would not hesitate recommending Mike Piteo and Camping world to anyone...Mike Mullen

We were looking to upgrade our camper and we went to Camping World our salesman Kenn O'Niell was very pleasant funny and knowledgeable salesman. He showed us many different campers and answered all of our questions took our needs wants and budget into consideration and found us the perfect camper a Keystone Hideout. It has everything we need and wanted and more we are very happy with the sale everything went smooth and was a pleasant experience. I highly recommend this dealership if you are looking for a quality camper. Thank you Kenn O'Neill

By far the worst experience I have ever had buying. Crooks, liars, and terrible customer service. Took my 23 year old son over the coals, had him sign papers saying he bought as is when the only reason he bought it there was to be protected from a dishonest transaction. Put him in a terrible finance, sold him a warranty that covers nothing. Sold him a camper with Mold, and a leaking roof. The tires exploded not 1/2 hour from dealership because they were dry rotted, and 1 year older than the camper. Some quality control! Put my sons life in danger changing tires, one after the other 15 mins apart. 2 tires exploded, with no way to move his camper, no way to disconnect the truck he was stranded on 95 9pm scared to sit in truck, scared to move it, scared if he moved it over another ft and he would flip the camper and his Ram 2500 long bed. My son has had possession of this camper for 2 weeks out of the 8 months since he bought it.

We bought our camper back in 2020 late September. Camping World in Lakewood is extremely unorganized although the sale of our camper was great. When we went to go pick up our truck and camper sence we had a fifth wheel hitch installed they called my husband saying the parts did not come after we dropped the truck off and left, the. Got another phone call saying the truck was done and camper as well , we get there and they couldn’t find our truck like is magically disappeared 20 minutes go by they find the truck. That should have been the first sign not to go back there. We went on our first trip had an issue with the air conditioner called for 3 days left multiple voicemails and no one ever called back, it took me contacting the manufacturer of my camper for them to call me back. Went to Myrtle Beach for 2 weeks in September 2021 same issue the air was not working right kept freezing over despite having the fans on high like we were told from day one. Being 13 hours away I still tried calling same scenario left voicemails no call back. So I called the Camping World in Myrtle Beach and they answered right away and even sent out one of there mechanics to take a look and found the issue within 5 minutes and fixed it. Recently this year February 2022 we want to get the camper serviced and gone over and have a 2nd air conditioner installed I guess they don’t want business same thing call and call and left multiple voicemails no one calls back leading us to go to a different dealer to have the work done. I would NEVER recommend Camping World in Lakewood to anyone.