The show room was very clean and modern. Everyone we worked with was friendly and helpful.

Excellent staff service, unacceptable repair outcome I recently had my Honda serviced at Tower Honda of Longview while stranded out of town. Shannon in service provided outstanding customer care – attentive, kind, and truly empathetic in helping us get back on the road as quickly as possible. However, after paying $3,500 for repairs and being told the car was fixed, the same stalling problem occurred multiple times on the drive home. The engine died at stops and while fueling, and it took several cranks to restart each time. We were fortunate to make it home safely, but the vehicle still needs further diagnosis and repair at another Honda dealer. I appreciate Shannon’s customer service and professionalism, but the diagnostic and repair outcome from the shop itself was unacceptable. When a customer pays $3,500 and is sent back on the highway in a vehicle that still stalls, that’s a serious safety and quality‑of‑work issue that needs to be addressed.

Another great job by Tower Honda! Our car was service promptly washed and returned in the stated time frame.

The waiting area is kept is top shape. The snacks and drinks a plus. The mini arcade for kids was a cool add.

Drove up to the dealership and was approached very quickly. Let them know what I was looking for and the car I was looking for was not available, but they quickly found me something and we began with the paperwork and I have a new car

Tower Honda gives top tier service. They are professional, knowledgeable, friendly, and deliver an amazing guest experience. Tower Honda embodies a culture of excellence that has kept me with them 14 years and 7 vehicles!