We purchased a Tahoe from this dealership on July 30th. At that time we traded in a Yukon that still had money owed on it. We of course worked this into our deal. We were told trade in would be paid off in 10 business days. Well on August 21st lien holder for Yukon drafted a payment from our account. So my husband called dealership and was told someone dropped the ball and we will get it paid off today and we will refund you the payment that they drafted. So we waited a week or so and checked with lien holder and still no payoff. So we called dealership again. Well they would have to look into it. So finally they called back and said that it was paid off on September 4th. So we check with lien holder and it still hasn't been paid off. I called them today and was told that they do not overnight payments or send them anyway that is traceable because that costs them money. Then I find out that they have already sold the Yukon. I don't know how this is possible since they do not have a lien release for the vehicle. They have done nothing but lie and talk in circles. I would not buy another vehicle from them if he'll froze over. I have filed a complaint with the BBB and I will also be contacting the Attorney Generals Office.