After everything I've experienced, I can honestly say Carl Black has shown what great customer service and service recovery look like. While my previous concerns were more manufacturer-related than dealership-related, the team consistently listened, cared, and did everything they could to make things right. A special thank you to Louis Leon and Tomaris Hill. They took the time to understand exactly what I was looking for, answered every question with honesty, and provided expert guidance without ever making me feel pressured. Their professionalism, knowledge, and patience made a difficult decision much easier. I walked into the dealership expecting to simply browse my options, but the process was so smooth and efficient that I drove home in a new vehicle the same day. From the test drive to signing the paperwork, the entire experience took about four hours—the fastest and easiest car-buying experience I've ever had. The whole team worked together seamlessly and delivered exactly what I was looking for. If you're looking for a dealership and sales team that values its customers and provides a first-class buying experience, I highly recommend Carl Black. Thank you to Louis, Tomaris, and the entire team for making this such a positive experience.

A huge shot out to Tomaris and Darius on assisting me with getting my new 2026 GMC Terrain!! These two gentlemen listened to what I wanted and needed from start to finish, and if it wasn’t for them, I wouldn’t be enjoying my new car!! Thank you guys so so much! I couldn’t feel more happier or blessed with my new car!! If anyone is ever in the market, please reach out to one of these gentlemen! 10+ starssss!!!

Best dealership experience ever! Lukas Rios (Sales), Hector Jimenez (Sales Manager), and Shami Johnson (Finance) made the process smooth. Really, every single person there was professional and kind and the dealership itself was clean and pleasant. Omar Rodriguez is clearly an effective General Manager. Lukas - thank you for taking such great care of us. Who knew that the process of buying a car could be enjoyable!

Amazing experience! Tomaris was such an amazing help getting me into the car I wanted with a price that works for me!

Tomaris was amazing!!! I was just shopping around unsure of what options I have due to credit issues and they made it happen! Clean facility, clean vehicles extremely satisfied!!!

After being let down by two shady Kia dealers, I came to Carl Black, and glad I did. I can't recommend Lukas Rios enough, he was honest from the start and great to work with (two things rarely said about a car salesman!). He worked with me over several days to get to a deal that worked for me, but without being pushy. Everyone else at the dealership was easy to work with as well, and the fees were competitive and transparent. Even after the sale, when we transferred everything from the old car to the new car, Lukas asked to helped us move everything over and walked around with my toddler to distract him - he didn't have to do that, it was genuine kindness. Highly recommend Carl Black and Lukas Rios.