3716 NE 66th Ave
Vancouver, WA 98661
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Caleb Lazaro is my go-to sales person at Alan Webb! I was able to communicate the interest I had in two different Mazda vehicles ahead of my appointment. Caleb had both vehicles ready for me to look at and test drive. He was knowledgeable and helped me make my decision between the two, and his approach is no pressure! Alan Webb Mazda has always treated me well and I've purchased 4 Mazdas from them over a 10-year period as my needs have changed. I'll continue to go to them!
I've purchased 4 new Mazda's from Alan Webb as our needs have changed over the past 10 years. I keep coming back to them because I love the Mazda brand and they have a no-pressure approach to sales. I also appreciate their willingness to work out deals where I walk away feeling good about the purchase I made. I recently worked with Caleb on my purchase. He's great to work with and I highly recommend you reach out to him if you're looking to purchase!
Roxanne and John were great today! I purchased my 2nd Mazda 11 years later. Both very helpful, knowledgeable and easy to work with! See ya in 10 more years❤️
Roxy is the best. She really cares about her customers and making sure you leave happy! I would absolutely buy a car from her again. 5/5 for Roxy and my new CX-5!
We bought our cx50 from Roxy and she was the BEST. We’re so pleased with everything she was able to accomplish for us. She went above and beyond with all of our requests and questions and made sure we left with a car we loved. We’re very pleased with our new car and the quality of customer service we received. If you’re coming to this dealership definitely ask for Roxy. :)
We have had our Mazda cx50 turbo for one year and 4 months. In the first three months there was a tear on the side of the drivers seat and we were told at that time it was a defect in the material and in fact there are 1000's of people on line with the issue. Now a year and 4 months same tear same place on the passenger side front seat. The Manager calls me and tells me that I caused that tear and it would not be covered. I told her that was xx and she told me that if I continued to cuss at her she would hang up on me. I told her she needed to learn customer service. The Service Manger then told me I had 48 hours to return the loaner car or she would start charging me 250.00 per day to my card. This is a known defect there are people all over. I am so sad because our experience in purchasing the car was so good we were planning on taking our son back up to Allan Webb to purchase his own new Mazda from them. At this point I want to trade in the car and never do business with them again. I was upset no doubt at the Manager who would not be? S he called me guns blazing because she did not want to have to pay to have that seat recovered. I paid 45k for that car and if I had known I would be treated like this I would have never bought it. The same week someone hit our car door with a shopping cart and we are in the middle of dealing with that and to be treated so poorly by a dealership I had so much respect for is really disappointing.
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