This is going to be my third time going to this service department. I can’t say it’s the worst nor the best. This company can get better and I know they do read these post. When customer write a good or bad post. They do get rated and sometimes it’s hard to judge the advisor because they can’t control when you can get your car back. The only thing we can do is trust the service company. I had my fair share of the worst issues with this company the lies the verbal abuse the disrespect I can go on and on. The first person you see is the service advisor those are the ones you rely on when you car is in the shop. So far for me two out of the three really didn’t care about their customers. The second knew about my situation from earlier and communicated with me until the end. When you feel you’re getting nowhere with your advisor you can call customer relations or talk to the next person above them. Well I stated my facts for what Bret S. said to me who was my service advisor. I have the facts what he said and when I tried to talk to the assistant service manager Chris B he just ignored me. At the end of the day I got my vehicle back but it took almost three months. They did provide a rental for the time I didn’t have the vehicle and I didn’t have to pay for that nor pay for the service done for the my car. It took the service manage Dave E. to fix all the issues I had to deal with and he did apologize for the experience I had with there service department. If you’re asking yourself why go to a place where you’re disrespected. I purchased the ESP warranty when I got the vehicle and it save me a lot of money. Unfortunately when I bought this car I didn’t know the amount of known issues it had and the recalls. Dave I appreciate you honesty compassion for customer service especailly going above and beyond to help me and I do apologize that some of your staff members act like they don’t care and I’m sure after reading this some adjustments can be made or better educated on customer service.

I brought my 2018 ecosport se in for a recall this past Saturday and we got it Back on Tuesday and bret did a great job He is a great service advisor

Great Dealership! From sales to service . Heidi crump did a great job as my service representative. Will be back for my next suv or service needs.

They handled everything smoothly and quickly. No surprises and the vehicle was ready to go!

Bought a 2013 F150 FX2 and I’m very pleased. My sales person was Roy McMahan. He explained each step of the process and I felt very comfortable with the transaction. Normally I hate buying a vehicle. This time was a simple transaction and I left happy with the deal. I recommend buying a vehicle from Roy.

Excellent work performed in a timely manner. Service Advisor Heidie Crump is a true professional. Thank you Mac Haik Ford,