Manipulates their customers through 2 years of advertising & Harassing phone calls & they clearly don't care about their customers well-beings or their bank accounts.

They sold my daughter a car with a salvaged title, Unknown to her until she went to trade her car in at another dealership. Midwest Kia West Wichita will do nothing about this, and this will be reported to the appropriate channels until they do, they are knowingly selling cars to people with salvaged titles.

This is the worst experience I have ever had to deal with. I took my car in December to get looked at and I did not receive a call back until May after several calls to the service department. Then, they said I needed a new transmission, which did not get done until July. My warranty covered this, so I just paid the deductible. When I met with them in December, May and July, I advised that the car was jerking and dying out. After I picked it up when it was supposedly "fixed," the car was still jerking and dying out only it was worse because now it was shaking on the highway. I was FINALLY able to get an appointment today and now they tell me that my warranty is expired because of my mileage, which is crazy because I never knew about the mileage expiration. However, it shouldn't have even mattered if Kia would have fixed it back in December when I first brought it in and knew what they were doing. And also, I have to pay a diagnostic fee for $169.95 for a something that has been going on and they knew about. I am so frustrated right now and I hope that this review saves people some heartache. DO NOT GO HERE!!!

This was my most enjoyable car buying experience in my life. Anthony did an amazing job! His product knowledge was INCREDIBLE! He was thoughtful, inviting and an all around great guy. I appreciate how he was not pushy, and was so dedicated to finding me exactly what I wanted at the best price and only cared we were satisfied with what we were getting. After purchasing he spent over half an hour teaching me about my vehicle. He did a run through of all the setting, buttons, options, where things were and even in the short time we met he already knew which features I would use the most. He gave me his personal cell # to call if I can’t remember anything he taught and was so genuine that I knew he meant it when he said to “call me any time day or night.” This place seems to have great leadership and have removed the “ick” from car buying. Highly recommend MidWest Kia.

Not very satisfied with Midwest Kia in Wichita… I bought a car on Feb 27th for my Daughter and everything was going fine (so I thought)until we finally sat down with the Finance Manager(Gate Keeper). This was a joke!!! So, before we sat down with the Gate Keeper (Finance Manager), we of course meet with the salesman not the one who I had an appointment with(Timm) he never showed up, but Jovi help us. He was okay not the best, but he was okay, he spent a lot of time going back and forth between us and the Gate Keeper. I explained to Jovi that I needed to be at a certain price per month and I did not ask for anything extra no floor mats nothing, all I was needing is to be at the price I told him. We go through all the paper work with Jovi and I was trying to show my daughter how the process works and Jovi was able to get past me that the car only had one key, it wasn’t until we finally signed all the paper work and he handed me the key not key’s but key and I asked where is the other one and he said it only had one and he would try to get the other one from the prior owner which he did not. Now back to the Gate Keeper, we sat down in his office (my daughter and I) and I was declining everything he had to offer(you know the extra stuff they try to get you to buy) and you could see his attitude change and when we got to the GAP insurance and I declined it he said “It is Kansas Law that I need to get another person to verify that you don’t want it”. He went and got another Gate Keeper and he tried to sell us the GAP insurance and I once again declined and he left the room and the Gate Keeper we started with came back into the room and once again tried to sell us the GAP insurance and he pointed to the camera in the corner of his office and said “once again it is Kansas law to have a second person verify we don’t want the GAP insurance” and when I declined again he got upset. Now back to Jovi the salesman, remember I told him we needed to be at a certain price per month well that did not happen. I am not sure how the price changed from Jovi and when we sat down with the Gate Keeper it went up and now, I am paying more than what I wanted to. Yes, we could have walked away when the price was more than what we wanted but we live hours away from the dealership and it was getting late in the day, and we were crunched for time on getting a car. He also said he would call the prior owner by COB Friday March 7th and try to get the second key from him, and I have not heard from him I left messages for him to call me. I also asked him in prior conversations if he can’t get me the other key from the prior owner would they cover the cost of the key and I was told NO, Upper Management will not cover the cost. Remember I did not ask for anything when we bought the car, and I would think they would cover the cost but nope not a chance. Is the Upper Management that worried about achieving their numbers not just on selling cars but the financial piece? Does the Owner even know how the Gate Keeper is treating their customers when they decline to buy the extras. Does replacing a key break the bank? WELL DONE Midwest KIA and great job Gate Keeper, I hope it was worth losing a customer because I will never go back to your dealership again.

The service department needs to be trained in customer service. There are multiple men who work in the service department who are very condescending and have no idea how to talk to an actual paying customer. I don’t think they realize like they would not have a job if people were not purchasing cars from Kia.