1901 S. Highway 92
Sierra Vista, AZ 85635
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DO NOT BUY from Ed Morse Chrysler Dodge Jeep Ram I purchased a vehicle from them in February 2025. Within 10 days, it started having electrical issues and has now been in the shop 5 times in 4 months (over 30 days total in the service bay). They still can’t fix it, and when I filed a Lemon Law buyback request — which the vehicle legally qualifies for under Arizona law — they flat-out refused. The check engine light came back on less than 72 hours after the last repair, and their service department told me it would be another 10 days before they could even look at it again. Their service department has basically given up telling me they have no idea what is wrong with it, which is completely unhelpful, and their sales manager after telling me a month ago that he was keeping his eye for a replacement for me, and would buy back the truck and get me in to something good because this was absolutely crazy, has now gone against his word and now told me the legal folks can handle it. I’ve had enough. I’ve now filed complaints with the Arizona Attorney General, ADOT, and the BBB. Save yourself the money, time, and stress. This dealership has shown zero integrity or accountability.
Great experience will do business in the future thank you ! Miguel, Matt and Shana made this girl very happy !
Took my RAM 3500 to Lawley for an oil change. At pick up they said front and rear brakes were needed and it would be $270 to replace front pads and machine rotors and they'd have to take wheels off to determine cost for back brakes. Recommended I not drive it before having that done so I took it in a few days later for front brakes and to get estimate for rears. At pick up, the price for fronts had gone up to $330 (I contested and they brought it down 10%). They then urgently recommended rear brakes be replaced at $895 estimate (again to replace pads and just machine the rotors). I decided to get some other estimates in town since I wasn't comfortable with the price on the front brakes increasing, for no reason, over 20% and their unwillingness to provide a formal estimate for the rear. Took it to 2 places the next day for estimates. Really shocked to have both tell me I had 75%+ pad left on rears, they were in perfect condition, and I did not need new brakes. Still wondering if the fronts needed to be changed at all - I'm thinking not since I’d had no issues and the rears were so far from needing changed. Lawley is completely untrustworthy and clearly recommended expensive service that wasn't needed. Will never deal with Lawley in any capacity again. I WOULD however recommend Auto Logic and Desert Automotive!! Honest, trustworthy and they do great work!
I took my 2018 in for a error code issue, it took 4 trips for them to find the simple wiring problem. Went in for a easy steering damper safety recall (2 bolts) and an oil change. With an appointment, it took 3 hours and they installed the damper upside down. After arguing with the service manager (providing him with the instructions I downloaded online and showing him 3 times what was wrong) he finally had it flipped over (twisted most likely). If they can't handle easy service jobs, I'm not trusting them with anything.
I’ve purchased 2 Trucks in the last 9 months. Lawley automotive goes above and beyond to provide the best deals. Amazing service and great prices.
Jeff, Marty and Jeremy we were great to work with, completely satisfied! Will purchase another vehiclevel from them at the end of the year. Fantastic!
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