Had arranged to buy a car, had money to put down, had a loan, had an appointment to get the car, they sold the car to someone else right before we came to pick it up. and tried to upsell us by 20k. Bait and switch bunch of frauds.

Fast, fair and efficient. Great experience. Staff was super friendly also. Would utilize again for sale of my used vehicles.

Their customer service is beyond horrible. Real customer experience not a disgruntled employee as they said.

On September 27, 2025, I purchased a vehicle from Truworth Auto that was advertised on their website. During the sale, my partner and I worked with a salesman named Jason. We were told the company prided itself on integrity, but our experience did not reflect that. Before purchasing, we noticed the key fob was not working. Jason said it “just needed a new battery” and went to replace it. We decided to proceed with the purchase. While reviewing the paperwork, I noticed two membership plans—a $1,000 tire plan and a $1,000 key fob replacement plan—had been added without prior discussion. When I questioned them, Jason insisted they were valuable and convinced us to keep them. After getting home, we discovered the key fob still did not work and, upon inspection, did not even have a battery installed. When I called Truworth, I was told it was my problem since the sale was complete. I purchased a new battery myself, but the fob was defective. Truworth was supposed to provide two working key fobs, but I only received one defective one. When I called about the replacement program, I was told I could not file a claim for 30 days. After that period, I learned the program only replaces fobs if they are lost, I am stranded and the car is towed to a specific location, which was never disclosed verbally or in writing. I later spoke with a manager who admitted he was unaware of the program’s process and said he would speak to the general manager and call me back—but he never did. If I could give this place no stars I would. I cannot set the alarm on my car, and on top of everything, the check engine light came on a week later. I got an inspection done before I purchased the vehicle and was told it was in great condition. Maybe I should not have taken it to the auto shop that Jason recommended. Maybe I would have gotten an accurate diagnosis.

I recently purchased a used Mazda from TruWorth. I greatly enjoyed the experience. There were no hidden fees, pressured negotiation tactics, or duplicitous actions like I've experienced at other car dealers. The listed price was the agreed upon price, and we didn't have to worry about any back and forth. I worked with Ash, Chris, and Grant all of whom were excellent. We were able to take the car for a test drive, as well as a pre-purchase inspection with mechanics that we trusted. The process was easy, simple, and very straightforward. They were kind, patient, and answered all of our questions. Well I understand that this is based solely on my own experience, I can say that their business model is wonderful and I will happily recommend them to my friends and family! Also, we enjoyed playing with Ollie during our purchase. 5 stars

I bought a car from TruWorth about a year ago and wrote a mediocre review at the time feeling as though I had had a mediocre experience. It was the first time I had bought a vehicle sight unseen as I bought it over the Internet. So I was very nervous. For whatever reason, the dealership in doing the paperwork seemed to be dragging their feet. So much so that some of my family members suspected that I was being scammed or swindled and would never get my car. The delay was the main reason I gave a less than ecstatic review. Even so, the salesman I dealt with, Charlie, was extremely courteous, professional and helpful. A year later and I must say that I am quite happy with my car and have to say the dealership gave an accurate description of it. Seeing pictures is one thing but I was very worried about the actual condition of the car. If anything, TruWorth understated the car's condition. I'm not a car guy so I immediately took the vehicle to my mechanic and he praised me for a "steal." I'm very happy with my purchase.