1010 Burlington Pike
Florence, KY 41042
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They are terrible when it comes to helping get work done on an aftermarket warranty
We were interested in leasing a new Volkswagen. From the moment we walked through the door CJ met us and instantly made us feel comfortable. He was very patient while we chose the car we wanted. We also wanted to sell our car. CJ and the entire staff there helped us throughout the process. We are very happy with our Tiguan and will definitely continue to use and recommend Kerry VW. Thank you.
I recently purchased a new VW and the communication, knowledge, and professionalism of Cameron Tucker, John Whitson, Walter Collins and Joe Odie was second to none. I placed an online appointment on Friday evening and was already in contact with Cameron within minutes, scheduling the test drive for the following day. He had everything ready to roll when I arrived even though I was late and he had a full day of appointments. Overall I am looking forward to my new VW and getting service and future support from the team / family at Kerry VW!
To Cameron Tucker, Wayne Campbell, and the rest of the Kerry Volkswagen team,I Many thanks for all the time and effort you all put in to help us get that pre-owned 2018 Tiguan. Especially after we could not get the other one due to the seat belt recall issue. But it all worked out because the silk blue metallic is very appealling. I believe you were honest and up front in your dealings with us. We truly appreciate it. From our experience with you all, I can easily recommend Kerry Volkswagen to our friends and family. We wish you all the best success.I I apologize, but I cannot remember the gentleman who assisted with the financial paperwork till late in the evening but please let him know we appreciate his help as well.
I would never recommend anyone to have their cars serviced here, very unprofessional manager (Joe) attempting to charge you for mistakes made by them. I ordered an additional key for my car, they programmed the key but while doing that, they disabled one of my original keys, and when I went back to have them reprogram the key they disabled, they wanted to charge me $120 to reprogram even though it was working before and they disabled it. Another time I went there to replace the rain sensor which is located inside the rear view mirror holder, 2 days later I was surprised to see the rear view mirror hanging in my car by the wires, and when I went back to ask them to fix it, they refused to do that with the excuse that my wind shield is after market one and I could've unhooked it myself. I know it was my fault to go back there after what they did to my key, but I just couldn't believe that they don't even have the decency to fix something they caused it, I cant describe more about the unprofessionalism and how incompetent the service is here, and how disrespectful the service manager is.
Went in for a simple 10k service on my Golf. Service was great, they were upfront with everything and thorough. Would recommend this to dealership
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