3 1/2 hour wait for a 12 PM appointment that was made a week in advance for diagnostics. I was on time. After a 2 hour wait I was told it was going to be another 40 minutes before they could get to my car. Maybe you should look at your appointment schedule and see if there are diagnostic appointments and schedule someone specifically for that. To wait for a mechanic who is working on a car to finish is unacceptable. Also, I found out appointment time is not when they will possibly start working on my car but an appointment with the Service Advisor. The answer to the question did I wait is yes and no. I waited for diagnostics to be done but then left the car to be fixed. I appreciated a loaner was comped. Telling me you are sorry for the wait does not fix the lack of communication or fix the expectations of something happening besides waiting. The service department fixed my cars' problem which I am grateful for, no more roaring noise.

Always offer great service, and have wonderful and friendly staff. I will always come here for my service needs.

They were all very friendly & I wind up leaving in a 2026 Toyota tacoma sr5.

Friendly and efficient service. Good communication of what services are needed and will be provided.

I had a great experience buying my new Toyota Rav4. A huge shout out goes to Charlie Akin for being incredibly patient in helping me to decide which vehicle would be the best fit for me. I am pleased to have decided upon a hybrid with great gas milage which will serve me well with the current gas prices! Best of all, I was given a highly competitive purchase price and I was able to buy local which will be convenient for future oil changes and tire rotations. I highly recommend Lost Pine Toyota:)

Great dealership with exceptional Service Advisors. Edwin R. went above and beyond to help me get my A/C fixed (just in time for summer in Texas!). Not only did he help get my vehicle repaired, he also got it done in time for my business trip coming up soon. Doing so saved me having to rent a car. Again, fantastic people and service at Lost Pines Toyota in Bastrop! Strongly recommend