Very unprofessional. They sent the title to the wrong lien holder, I paid off my vehicle,still not the legal owner.

rude not professional at all. All your saleman know what to do best is just arguing and provoking customer instead of helping.

My experience with Subaru Pacific has been an absolute nightmare, and if I could give zero stars, I would. After my vehicle loan was fully paid off in October 2024, Subaru Pacific completely mishandled the refund for my canceled warranty coverage (VSA & GAP). Here’s what happened: * The dealership didn’t file my cancellation paperwork until mid-November 2024, even though I submitted it in October. * The refund check for was made out to my lender, who cashed it in December two months after my loan had been fully paid off and my account was closed. Because my loan account was closed, I can no longer speak to a live representative at the loan company to discuss the missing funds. When I reached out to the warranty company, I was told Subaru Pacific should have reported the cashed check as fraudulent and reissued the refund to me while investigating the lost funds. Instead, I’ve been ignored and dismissed by the finance department. They continue to avoid my calls and never directly address my concerns. Steven initially said he would help, but he hasn’t returned my calls in several days. Wendy has been even worse, avoiding me entirely and showing no interest in resolving the issue. This level of incompetence and lack of accountability is unacceptable. Subaru Pacific's actions (or lack thereof) have caused me endless frustration and stress. If you’re considering financing a vehicle through this dealership, think twice. Their finance department is disorganized and unprofessional. They clearly don’t care about their customers once the sale is finalized. Don’t make the same mistake I did by not reading the reviews from the finance department PRIOR to financing a car here. Avoid this dealership at all costs but most importantly, NEVER FINANCE A CAR THROUGH SUBARU PACIFIC!

Friendly and approachable. Clean and warm welcoming to new customer. Unbiased trustworthy and considerate to get the best amenities of the preferred SUV. Satisfy needs and wants. Fantastic and wonderful Subaru pacific people.🐲🐉🙏👍🏼

The job was accomplished in a reasonable time but rather expensive. I don't recall 30K service this expensive on previous cars I have had.

We were treated like royalty. There was no pressure and all staff, especially Kathy and Jesse, and the woman in financing were especially helpful. We had just come from the Volkswagon dealer next door where we were treated like dirt, so it was so nice working with people who were fair and responsive. I feel like we got an excellent deal and that Subaru would be there for us when we needed them.