Had an appointment at 12pm, that is not the time you get your car serviced even for a simple oil change. That’s is when it goes in the queue for service, so it was going to be 2 hrs. I said ok and that I would take the shuttle service that is offered and come back later. Been waiting for the shuttle for an hour already. I understand for more complex services it naught take a while, but if you have an appointment time they should either perform the service like an oil change or review and let you know how long the more extensive service will take. Otherwise what is the purpose of an appointment? Why does a shuttle take over an hour? The service is only for a 5 mile radius. Waste of time and extremely disorganized for simple tasks like an oil change.

Purchased two cars from Delillo and both experiences were extremely positive. In both cases, the pricing was fair, the salesmen were professional, and our interactions with the general manager were great. We bought two solid and reliable cars for a fair price and couldn't be happier.

Good people and a great no stress process, I’d recommend to anyone that’s looking for an enjoyable experience. Sincerely

This is a perfect example of a company who could care less about the community they serve

Worst service department. ruined my vehicle. been 2 months and they still haven't fixed my issues and keep trying to get me to take the car back without fixing the issue. Went into service on 7/14/22 because my rpm gage was jumping and ac wasn't working. Phil in service told me to get my transmission harness replaced to the new updated harness (simple fix) from what Phil in service told me. I received the car back for the first time a month later on 8/15/22. My issues werent fixed. Rpm gage still jumping. Ac not working. The car wasn't even washed. It was covered in so much dirt you couldnt even see the black paint under the dirt. had not been touched or cleaned the entire MONTH it was there. I had Manny from sales and Wendell the sales manager take pictures of this issue. not washing the vehicle caused multiple paint issues, ruined my roof with bird droppings that had oxidized through the clearcoat. My right exhaust was bent. scratches and dents everywhere on the vehicle. and my partial vinyl wrap was ruined due to pitting from improper care. After addressing the issue with the service manager Mike, and the bodyshop manager Art, they have been giving me the run around for over a month, currently 9/17/22 and I still don't have my vehicle. They keep saying they are going to fix my issue, then I will go a whole week without hearing anything from them. each time I have reached out asking they tell me different information. First they said they would fix the exhaust, fix the roof and paint, and fix my vinyl wrap. Then a week goes by and no updates, at the end of the week I reach out, they tell me the car is done after I contact them. I go to the dealer today only to find out that none of my issues have been solved, exhaust is still bent, new scratches on my vehicle, my trunk was left open for some reason and now Art the body shop manager txt me saying the vinyl wrap is a service issue and has to go through service after saying on the phone to me and multiple other people that he would fix it. Mike and Art have been doing nothing but giving me the run around. Mike sent me to art to have my issues fixed, and now Art keeps trying to send me back to mike. Neither of them want to own up or fix the issue. It's 9/17/22 and I still don't have my car and none of my issues have been fixed. I dropped the car off on 7/14/22. Avoid this Dealership like the plague. They will ruin your property and do anything and everything in their power not to fix it. The Service department has one goal, and it doesn't involve helping the customer in the slightest. A family owned dealership that won't even right their own wrongs... They will destroy your vehicle and leave it sitting in dirt, act like nothings wrong and take no responsibility.

Headliner damage do to what appears to be leak over rear window. Tech gave no suggestions or recommendations! Stated the camper shell must be removed. Why that has anything to do with the problem is beyond me! No help what do ever!