Ive had many friends buy new trucks and some had issues. Usually it ends there and the dealership avoids any contact after that. Can‘t let that one bad apple ruin the experience at Larry Miller. It’s not like the other dealerships. What I can say is once you made your purchase, the service department means business. Nowhere have I seen the flow I see there and they don‘t mess around either. The Techs are well trained and should they doubt their diagnosis in the slightest they pull another tech over to brainstorm and work together. These guys don‘t check the clock and wait for 1800 they stay late to make sure you are happy. Try it out.

They provide great customer service and take the time to make sure any issue with your vehicle is properly resolved. The staff is very helpful and attentive.

Brought my car into the service department today , I was extremely happy to see that “Sebastian Eshelman” came out to my car to check it in. It’s been a few months since my last visit and he remembered me! The honesty, clear communication, expertise, and exceptional customer care he gives, always makes me feel like a VIP. He will explain complex issues and make them sound simply, and handled the process smoothly and professionally. His charisma and has a magnetic charm, is clearly an amazing experience to be around in itself. Yes, even a simple service on my car was a great experience. Looking forward to another visit.

I am updating this from a one-star review to a five-star review because of Mike and James in the service department. Their professionalism, follow-through, and willingness to engage completely changed my experience. I did not receive any follow-up from my sales representative, Sean, or the sales manager, Mr. Bustillos. Mr. Bustillos did not demonstrate empathy or take the time to understand the situation I was dealing with. The contrast between departments was noticeable. If dealership leadership would like to discuss how this experience started versus how it was ultimately handled, I would be open to that conversation.

If you’re looking for a CDJR, don’t waste your time at other dealers, come here to Surprise. My Salesman Brandon was down to Earth, and easy to work with. Frankie the finance guy made things quick and painless. Our deal was done mostly over the phone/email, and once complete, we only spent a short time at the dealership to drive away. EVERYONE hates those dreaded all day “grind it out” sessions at a car dealer, and I found none of that here at Larry Miller! Most importantly, and again, EVERYONE knows what I’m talking about….when it came to sign on the dotted line, the deal was the deal. No tricks or excuses. Come to Larry Miller CDJR, you won’t regret it!

Sales and finance are great so I have purchased multiple vehicles from them. Unfortunately the service department is a nightmare which keeps me from giving them more stars